Field Service Technician

vor 5 Monaten

Hannover, Deutschland Luminator Technology Group Vollzeit

Job Title

Service Technician Field Service

Business Division

Customer Support

Cost office:
Customer Support

Company

Luminator EMEA

Location

Europe

Job Classification

Supervisor
- Team Leader Field Service

Subordinate
- No Subordination

Job Representation

Jobholder represents
- Service technician Field Service

The Jobholder is represented by
- Team leader or Head of Field Service

Authorization to sign
- No

Leadership Behaviors
- No leadership function

Main Purpose of Job
- Support internal and external customers off and onsite on failure search process to maintain Luminator Hardware in the field
- Support internal and external customers off and onsite on spare part request to maintain Luminator Hardware in the field
- Support internal and external customers who have an SLA to cover the services according SLA
- Execution of repairs in the field (Warranty and non-warranty)
- Does execute installations according customer or Project management orders
- Does support Project management and Customers during preparation/planning phase of installations

Key Outputs
- Customer Onsite Service wherever required to get Luminator Systems running again or set them up (Installation)
- Offsite support for spare part support to find the right spare part and sell it
- Support of internal and external customer for installation and support of Luminator Hardware
- Fulfill operational part of signed Luminator SLA’s and ensure that customers are getting the contractual services within time
- Supports Project and sales in PLM and offer phase to get best result for installations, repairs and retrofits

Job Requirement: Professional Training
- Basic education in electronics or Electromechanics (journeyman letter or higher)
- Additional English skills (Optional)
- Additional Degree in IT or Software (Optional)
- Additional education in technical writing for documentation (optional)
- Safety training of DB or other train company (Optional)

Job Requirement: Experience
- Exchange of electronic assemblies
- Advanced electronic measurements skills (VDE certified)
- Installation of Mechanical solutions based on documentation on custom defined outdoor places
- Basic IT skills to do basic changes on IT Systems
- Advanced experience in Failure detection in electronic systems
- Data transmission technologies (IP, RSxxx, CAN, LWL)

Phone support with customers

Job Requirement: Knowledge
- Know-how of Public transportation market
- How to explain himself on phone
- Do installation documentation
- Process work in most efficient way (Self optimizing)

Key Competencies

Competency

Skill Level **

MS Office

4

English

2

IP Systems

3

Serial communication

3

Linux OS

2

Windows OS

3

Drive License

4

Other Personal Qualities
- Team player
- Self-motivated, drive to fulfill jobs
- Empathy
- Self-optimizing
- Self-planning in his own jobs
- Motivation to develop himself
- Quality orientated
- Flexible
- Willing to work on call basis 24/7
- Willing to do picket service
- Has to pass health test to do the job
- Open for other Jobs

Key Relationship Internal
- Project management for Installation and Project support
- Sales for Retrofit offers and Jobs
- Quality for report of Field issues
- Technical support for installation and SLA Support
- LSC for return of non-repairable stuff
- LSC Spare part management for spare part purchases

Key Relationship External
- Shop floor managers or Train station managers of other companies
- Customers
- OEM Shop floor

** legend for the skills level:

- No experience or knowledge not acquired/ required
- Basics knowledge but no skills
- Reasonable experience or knowledge, can practice with help
- Considerable experience or knowledge, can do alone
- Expert experience or knowledge, can train others

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

All positions posted are required to be in office unless otherwise posted.

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