Product Instructional Designer

vor 3 Monaten

Berlin, Deutschland Parloa Vollzeit

**YOUR MISSION**:
**IN THIS ROLE YOU WILL**:

- Conduct thorough needs assessments to identify learning objectives and knowledge gaps
- Design high quality instructional materials, including e-learning course, instruction-led training, videos, and live training
- Customize training content to meet the specific needs of different user groups and skill levels
- Analyze feedback and performance data to make continuous improvements to learning materials
- Manage multiple projects simultaneously, ensuring deadlines are met and deliverables are of high quality
- Communicate project progress and challenges to stakeholders regularly
- Implement knowledge checks to measure the effectiveness of training programs
- Collaborate with the Customer Experience and Partnerships teams to organize training with customers and partners

**WHAT YOU BRING TO THE TABLE**:

- 2-5 years of working experience in training or instructional design, or in customer experience roles
- Proven experience in instructional design and development, ideally in SaaS
- Proficiency in using instructional design tools and softwares
- Strong knowledge of adult learning principles and instructional design models
- Excellent project management and organizational skills
- Effective communication and collaboration skills
- Strong presentation and communication skills, with the ability to engage and inspire diverse audiences
- Ability to adapt to new technologies and trends in instructional design
- Formal education in Instructional Design, Education, or a related field
- Business fluent in English (C2)

**WHAT'S IN IT FOR YOU?**:

- Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days. (Job specific, it could be also on-site work)
- Attractive compensation package with equity (Job Specific).
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, 28 vacation days and workation opportunities
- Regular team events, game nights, and other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

**Your recruiting process at Parloa**:
Recruiter video call Meet your manager Challenge Task Meeting the team Founder interview

***:
**Why Parloa?**:
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- **We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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