Commercial Support Specialist

vor 4 Monaten

Langen, Deutschland Cynosure, LLC Vollzeit

Cynosure ist für die Führung und die Veränderung der medizinischen Ästhetikbranche bestens positioniert. Wir lassen uns von der Überzeugung leiten, dass diese Branche einem unterstützenswerten Zweck dient, das Leben der Patienten verbessert und den Lebensunterhalt der Behandler sichert.

Wir setzen uns mit Leidenschaft für einen gesunden und wachstumsorientierten medizinisch-ästhetischen Sektor ein und stehen daher für modernstes Marketing, das die Verbraucher dazu inspiriert, sich mit medizinischer Ästhetik zu beschäftigen.
Wir sind führend in einer wissenschaftlich fundierten Technologie, die den Versorgungsstandard für Verbraucher verbessert.
Wir konzentrieren uns unermüdlich auf die Rolle des unangefochtenen Innovationsführers und bedienen die wachsende Nachfrage nach Behandlungen für Verbraucher aller Bevölkerungsgruppen.
Mit eigenen Mitarbeitern auf fünf Kontinenten und in 15 Ländern - bei wachsender Tendenz - und Vertriebspartnern mit Präsenz in über 130 Ländern, sind wir bestrebt, unsere unübertroffene globale Präsenz auszubauen und zu stärken.

Wir stellen unsere Mitarbeiter an die erste Stelle und sind davon überzeugt, dass ihre persönliche Entwicklung die Geschäftsentwicklung vorantreibt.
Wir wertschätzen unsere Kunden und sind bestrebt, ihnen modernste Technologie, besten Service, beste Marketingunterstützung und beste medizinische Ausbildung zu bieten, um zu erstklassigen Ergebnissen für ihre Patienten beizutragen und ihren Lebensunterhalt zu sichern.

Wir bei Cynosure suchen nach Menschen, die etwas bewirken, und ermutigen sie, zu führen, kreativ zu handeln und für Mehrwert zu sorgen. Entsprechend investieren wir in unser Team, um die Karrieren unserer Mitarbeiter zu fördern und unsere leistungsstarke und kulturorientierte Organisation auszubauen. Wir arbeiten als ein Team zusammen und gemeinsam kommen wir ins Ziel.

Da wir unser globales Team jetzt vergrößern, ist dies ein idealer Zeitpunkt, um sich uns anzuschließen. Als Marktführer im Bereich der medizinischen Ästhetik entwickelt, fertigt und vermarktet Cynosure seit über 25 Jahren Produkte für Dermatologen, plastische Chirurgen, Kurspezialisten und andere Heilberufler. Mit dem wohl reichhaltigsten Produktportfolio im ästhetischen Sektor umfasst unser Angebot mehrere Kategorien, darunter Hautrevitalisierung, Körperkonturierung, Haarentfernung und Frauengesundheit.

Wir sehen es als unseren Auftrag an, Cynosure-Kunden auf ihren Erfolg vorzubereiten, sie zu künftigen Marktführern der Ästhetikbranche auszubilden und allen Nutzern unserer Technologien dabei zu helfen, ihre Vision von Schönheit zu entdecken.

Role Purpose

The Commercial Support Specialist is responsible for providing sales and service operation to support the local teams. The Commercial Support Specialist will own the end-to-end process for all capital items and will ensure all internal & external customers who contact Cynosure experience a premium service.

Strategic Role Responsibilities
- Support the development of office processes and protocol.

Operational Role Responsibilities
- General business, sales and service support to customers, subsidiaries, and distributors.
- Owning the end-to-end process for all capital items from ordering through to invoicing.
- Correspond with local customers, subsidiaries, and distributors to ensure complete, timely and accurate processing of on-going pre / post orders and to resolve any order documentation issues, including quoting, pricing, terms & conditions.
- Establish communication between local customers, call centers, distributors and internal sales and service departments.
- Own contract renewal process for local customers.
- Maintain customers and IB on internal systems.
- Booking, scheduling engineer visits and liaising with customers to keep them fully updated on scheduled visits.
- Picking, Packing and Posting customer parts orders as and when required.
- Processing of invoices on ERP system which relate to all things service and capital related.
- Service Contract Management - Proactively reach out to customers who are coming to the end of their warranty or existing service contract with a view to grow contract base.
- Managing demo/loan equipment locations so inventory is always accurate.
- Monitoring stock levels to ensure minimum qty’s are stocked and always replenished.
- Overall responsibility of inventory - ensuring correct stock levels, goods received accurately, and all movements are transacted.
- Embody and deliver the “Exceptional Everyday”.

People & Leadership Responsibilities
- Highly resilient - able to work under pressure and handle stress
- Communicates and networks effectively, persuades and influences others, presents ideas confidently
- Able to work collaboratively and cross-functionally
- Ability to develop and maintain strong, positive relationships with internal and external stakeholders
- Initiates action gives direction and takes responsibility.
- Stro

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