Working Student Product Management
vor 5 Monaten
**Your mission**:
Your main task will be to actively support the product team in continuous improvement while being involved in the development and maintenance of the product documentation.
**Key responsibilities**
- Supporting the 2nd level support in the system administration of our product
- Processing of support tickets and coordination of user requests
- Collaborate with the Product Owner and cross-functional teams to understand requirements and define product functionalities
- Collaborate with the Techinal Business Analyst on error analysis, functional testing and definition of technical requirements.
- Ensure documentation of existing features and updates
- Ensure documentation of support related information such as access data and contacts
- Contributing to continuous quality improvement
**What you need to succeed**:
- Experience in 2nd Level Support is a plus but not mandatory
- Interest in documentation
- Good technical understanding
- Enrolled student in a relevant field of study
- Proficiency in both German and English
- Strong organizational skills
- High reliability
- Analytical skills and the ability to solve complex problems
- Strong communication and teamwork skills
**Why LetMeShip?**:
- More than 20 years of business experience meets start-up mentality. We know how it works, but we don't want to rest on our laurels. You will find the self-confidence of an established company and the flexibility of a dynamic start-up.
- Possibility to work at one of our seven locations in Europe on a temporary basis by arrangement.
- You will work in a multicultural team and a family working atmosphere.
- People first We take social responsibility seriously and look out for each other. This is not just a slogan on the wall, we actually live it. Time tracking and overtime reduction are just as much a part of it as support from a network of external counselling centres when life gets out of hand.
- You will have a challenging and varied job where you can fully contribute your strengths and personality.
- You will receive a comprehensive training and a motivated team that will always offer you support.
- You can find a complete overview of our benefits on our career page.
**Your way to us**:
You feel addressed and are interested in joining our team as working student (M/F/d) in beautiful Hamburg?
**About us**:
As a software company, we have been offering our B2B customers a transparent overview of the variety of services and shipping conditions of courier, express and parcel services as well as the possibility of booking and smooth shipping processing with our LetMeShip shipping platform for over 20 years. Customer orientation, know-how and commitment are what set us apart. As an expanding company with currently approx. 130 employees in 7 European countries, we create competitive advantages in the form of cost and time savings.
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