Community Operations Lead
vor 2 Monaten
CIC is on the lookout for an engaging and dynamic professional to become part of our team, focusing on crafting exceptional experiences for clients working towards world-changing innovations, in line with our potential expansion efforts. This role is ideal for individuals who have prior experience and are eager to further develop their skills in a multifaceted position that encompasses mentoring, training, and possibly overseeing part-time employees, as well as assisting in the development and guidance of new career track employees.
**ABOUT CIC & CIC BERLIN**
CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 111.000 square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.
CIC is gearing up for a potential new venture, expanding our footprint as part of our strategic global expansion plan. This potential addition aims to complement our existing Innovation Campuses in Europe, reflecting our commitment to fostering innovation and supporting diverse entities from startups to scale-ups, corporations, and public entities.
Our focus is on developing a space that encapsulates our unique approach to facilitating growth and collaboration. While details are being finalized, the plan includes a mix of private offices, shared workspaces, event areas, and various shared amenities designed to cater to the innovative community we serve. We are excited about the opportunities this expansion could bring, enhancing our ability to contribute to the innovation ecosystem.
Learn more about us here.
**YOUR DAY-TO-DAY WORK**
Community Operations Lead is a mid-level role within the operational structure. They report to the Community Operations Manager and provide guidance/support to the Community Operations Coordinator. There might be some managerial tasks and obligations tied to this position, depending on the business requirements and individual predispositions.
Potential responsibilities will include:
- Building and keeping good relationships with CIC clients, making sure they’re happy by quickly and specifically responding to their questions and needs.
- Continuously improving and refreshing communal spaces for better client and community interaction.
- Fostering a good relationship with building management and coordinating efforts with vendors.
- Handling complex client requests and situations, overseeing office moves and setups, and planning events to ensure top-notch service quality and client satisfaction.
- Troubleshooting office equipment in case of simple problems or escalating it to the appropriate department as necessary.
- Leading the professional development of all team members, including existing employees and new hires, through active mentoring and training.
- Providing support to more junior team members.
- Coordinating and liaising with other teams across CIC to share resources most efficiently.
**ABOUT YOU**
We're looking for a service-oriented, independent thinker with strong leadership and problem-solving skills. Ideal for a balanced, self-confident person, this role requires at least 4 years of experience managing an operations team in a fast-paced setting. You should be adept at multitasking with meticulous attention to detail and have a hands-on approach, ready to tackle tasks from desk assembly to copier repair. Excellent communication skills, a proactive attitude in learning new skills, and the ability to work harmoniously with a diverse range of people are essential. This role is perfect for someone who values teamwork and equality in a collaborative, team-based company.
**YOU HAVE**
- Minimum of 4 years of experience in an independent role in a fast-paced environment.
- Experience in hospitality or a high-service level job would be a big plus.
- Availability to work from the office every day.
- Ability to legally work in Germany. CIC is unable to sponsor visas for this role at this time.
- Fluency in English.
- Communicative German is a plus.
**OUR OFFER**
- Employment contract.
- Starting compensation is €4,060 gross.
- Commuting / Transportation Allowance.
- Private pension plan.- I hereby give my consent for the processing of my personal data included in this resume for the purpose of the recruitment process, in line with GDPR requirements. I understand that my information will be used exclusively for recruitment and kept secure. I also acknowledge my right to access, correct, or delete my data by contacting the designated data protection officer, and that my data will be retained as necessary for the recruitment process._
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