Sales Assistant

vor 4 Wochen

Frankfurt am Main, Deutschland Tessilform Spa Vollzeit

OUR BRAND, OUR PEOPLE

Welcome to the irreverent, sensual and glamorous world of Patrizia Pepe

We are a pioneering fashion brand, rapidly expanding across the globe,whose collections are the result of a bold vision and innovative drive expressed in the quality of the materials and in the attention to detail.

We truly believe that people can make the difference and therefore we invest in developing our team.

We employ approximately 700 people globally that, as well as our products, are our most valuable asset and the heart of everything we do.

We constantly seek creative and dynamic like-minded individuals.

Join us now to help our brand continue to grow and transform day by day to reach new goals.

**Sales Assistant - Frankfurt**:
ABOUT THE JOB

**The Sales Assistant represents the Company with clients**: is a professional in the sales and puts his/her talent to the company service and to the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in the store.

**Responsibilities**:
Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction

Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales

Cooperates with his colleagues, to create a positive atmosphere in the store, and cultivates his own performance level

Receives and displays the products according to the established procedures

Constantly maintains a tidy working place, in harmony with company dispositions

Sales

Is responsible for the sales process following the company standards

Supplies for and maintains a high level of customer service

Manages commercial relations with clients in order to assure the higher level of satisfaction and enhancing each phase of the commercial relation

Takes part in the store meeting

Client Management and CRM

Assures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image

Manages claims with the supervisor support

Turns every touch point with customers into a positive situations, always promoting Brand image

Communicates to the Direction the collected information regarding clients

Executes the follow up of clients’ requests

Product

Participates to all the product presentations done in the store

Deeply knows all products of his category and he is promptly updated on all the product categories present in the store

Assures the appropriate care (cleaning, cure, replacement etc.) of the products in his/her sector

Visual

Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance

Stock

Is always updated on the Store stock in order to optimize sales

Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

Respects the assigned position in order to prevent thefts and losses, and has to coordinate with colleagues in case of movement

Swiftly points out to his supervisor if something is missing

ABOUT YOU

WE ARE EXCITED ABOUT YOU IF YOU HAVE
Good knowledge of German and English (written & spoken) is essential;
Retail or service industry strong experience;
Ability to communicate and inspire customers & store colleagues;
Great customer service skills and problem solving;
Good standard of numeracy;
Strong organisational skills.

ABOUT US

**What you can expect in working with us**:
Emphasis on collaborative company culture and exposure to a global business based across 3 continents.

A competitive compensation package where you will be rewarded and recognised for the value and commitment you bring to our business.

Join a dynamic team where you will have plenty of opportunities for growth and development.

Countless opportunities to learn and make a real impact in shaping the Fashion Industry’s future.

Our bright and colorful headquarters in Florence and Milan are essential, but meticulously finished to offer a modern workplace designed to facilitate interactions between all teams.

Being part of a family-own business that thinks globally, but remains loyal to its original core values.

A fast-paced environment that thrives on innovation but embraces simple values with a clear organisational model.

At Patrizia Pepe, whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, we never forget to value diversity and celebrate inclusion. We recognize that the diverse talents we bring to our global workforce are directly linked to our success. That’s why we always look for people who will show up as their whole selves. We thrive to create a diverse and welcoming workplace that includes colleagues with different backgrounds and experiences. That’s our style

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