Field Application Scientist
vor 7 Monaten
**Field Application Scientist (Germany)**
**_ Train and engage with your customers to ensure their success using cutting edge 10x Genomics' products_**
**About the role**:
As a Field Application Scientist you will be engaging with customers daily and delivering system usage trainings at customer sites, while providing experimental design, data analysis, logístical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics' products.
**What you will be doing**:
- Communicate:_
- Acting as the main point of contact between the customer and company
- Keep customers apprised and trained on advancements in 10x technology and software
- Coordinate and perform customer site trainings and demonstrations
- Identify, document and communicate customer issues; complaints or concerns to management
- Contribute to white papers and documentation with the goal of expanding support content
- Connect:_
- Scientifically partner with customers as they develop their research utilizing 10x technologies
- Collaborate in scientific discussions with customers, cultivating long term relationships
- Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer's needs)
- Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams
- Support:_
- Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
- Interpret customer needs and identify the proper issue escalation pathway within 10x
- Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
- Handle potentially stressful situations calmly and adroitly
**Minimum Requirements**:
- Extensive experience in molecular biology, biochemistry, genomics or genetics
- Demonstrable knowledge and experience with NGS workflows and data analysis software and/or sorting cytometry and associated analysis software
- Clear vision of and commitment to providing outstanding customer service
- Excellent organizational, analytical, and systematic troubleshooting skills
- Strong written and verbal communication skills
- Outstanding presentation and training skills
- Ability to maintain records for customer sites and provide high level feedback to management
- Fluent German and English language skills
- Willingness to travel 60- 80%
**Preferred Skills and/or Experience**:
- PhD. or equivalent experience preferred (e.g. BA/BS with approx. three years of experience, MS with approx. three years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics
- Previous customer facing experience
- Familiarity with SFDC software
- Hands on proficiency with common molecular biology bench techniques; cell culture experience
- Broad knowledge of genomics or biochemistry
- Single cell laboratory experience is highly desirable
- Ability to work independently and as part of a team towards corporate goals
LI-KW1
LI-REMOTE
**About 10x Genomics**
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
- Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law._
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