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Key Leader

vor 5 Monaten

Leipzig, Deutschland LULULEMON Vollzeit

Land **:Deutschland**

Bundesland **:Sachsen**

Stadt **:Leipzig**

Berufsfelder **:Einzelhandel**

Vertragsform **:Festanstellung**

Arbeitszeit **:Vollzeit**

**Vorstellung des Unternehmens**:
Who We Are:
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:
The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Wer wir sind:
lululemon ist ein innovatives Unternehmen für Performance-Bekleidung für Yoga, Laufen, Training und andere sportliche Aktivitäten. Wir setzen Maßstäbe bei technischen Stoffen und funktionalem Design und schaffen transformative Produkte und Erfahrungen, die Menschen dabei unterstützen, sich zu bewegen, zu wachsen, sich zu verbinden und sich wohlzufühlen. Unseren Erfolg verdanken wir unserem innovativen Produkt, Schwerpunkt auf unseren Stores, Commitment gegenüber unseren Mitarbeitern und den fantastischen Verbindungen, die wir zu allen Communitys knüpfen, in denen wir ankommen. Als Unternehmen konzentrieren wir uns darauf, positive Veränderungen herbeizuführen, um eine gesündere, blühende Zukunft aufzubauen. Dazu gehört insbesondere die Schaffung eines gerechten, integrativen und wachstumsorientierten Umfelds für unsere Mitarbeiter.

Jobübersicht:
Die Rolle des Key Leaders ist ein wesentlicher Bestandteil des Leadership-Teams im Store, der täglich Auswirkungen auf die Teammitglieder im Verkaufsbereich und die Gast-Experience (d. h. die Kunden) hat. Key Leaders sind dafür verantwortlich, mit gutem Beispiel voranzugehen und die Educators zu unterstützen, eine herausragende Gast-Experience im Store zu ermöglichen und alle Abläufe auf der Verkaufsfläche zu beaufsichtigen. Key Leaders nutzen wichtige Key Performance Indicators und Metriken, um Verantwortungen zu priorisieren und sich gleichzeitig an die Anpassungen und Herausforderungen des Tagesgeschäfts anzupassen.

**Stellenbeschreibung**:
**Key Responsibilities of the Job**

**Operations**
- Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
- Open and close the store in accordance with the opening and closing checklists.
- Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Ensure team uses in-store technology to support store operations and provide positive guest experiences.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.

**Gast (d. h. Kunden) Experience**
- Leadership im Verkaufsbereich für die Teammitglieder, einschließlich der Planung der Verkaufsflächenabdeckung und der Entscheidungsfindung zur Aufrechterhaltung der Effizienz und Effektivität der Verkaufsflächenabläufe.
- Unterstützung von Teammitgliedern (z. B. durch Vorbild oder Coaching), um eine großartige Gast-Experience, die die Zeit der Gäste schätzt, zu gewährleisten, einschließlich der Einschätzung von Gästebedürfnissen, der Bereitstellung von technischen Produktschulungen und der Unterstützung von Transaktionen im Store und Omnichannel-Programmen (z. B. Online-Kauf mit Abholung im Store, Telefonverkauf und Versandoptionen).
- Interaktion mit und Bewertung der einzigartigen Bedürfnisse der Gäste, um maßgeschneiderte, effektive Kauf
- und Rücksendungslösungen und Support bereitzustellen.
- Bereitstellung von technischer Produktschulung, indem der Wert und der Nutzen des Produkts artikuliert werden.
- Gast-Feedback aufgreifen und sich um die Anliegen der Gäste kümmern, um den Gästen entgegenzukommen.
- Sich dynamisch auf der Verkaufsfläche bewegen, um die Bedürfnisse des Unternehmens, des Teams und der Gäste einzuschätzen und zu e