After Sales Specialist

Unleash your passion for customer satisfaction and become our go-to person for all aspects related to returns and claims.

Since 2009, we have established ourselves as a trusted and supportive B2B distributor of replacement parts, gear, and accessories for the Powersports industry. Become part of our ride and help us make our customers around the world happy

Tasks
- In collaboration with dealers, vendors and internal teams, you ensure a seamless after-sales experience and take care of all matters related to claims and returns.
- You take an active role in advancing our after-sales activities by making suggestions on process improvements and how to implement them.
- By sharing and exchanging your technical knowledge with the Tech Support team, you keep each other up-to-date about products, trends, and highlights in the market.
- You will support our warehouse teams in all processes related to shipping and returns.
- Together with your team, you develop new tools and After Sales activities and share those with our customer service teams, tech support and external sales representatives.

**Requirements**:

- You have already gained relevant experience in a role related to after-sales or customer support.
- With your deep knowledge of the Powersports industry, especially about motorcycle parts and products, you will assist our customers in the best way.
- Besides being fluent in French and/or Spanish, a satisfactory level of English written and spoken helps you within our international business relations.
- Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as an advantage.
- Good knowledge of the most popular MS Office programs (Word, Excel) is necessary for this position, experience in using an ERP system is seen as advantage.

**Benefits**:

- A secure job in a constantly growing company
- A multinational team with more than 330 colleagues from 50 countries and an agreeable working atmosphere within the Powersports industry
- Company health management with organized health days, check-ups, group sports activities, contribution to fitness center membership fee, etc.
- Onboarding and support for new employees
- Regular employee events, excursions, guided motorcycle tours and special sales events
- Company bike leasing and a job ticket for the regional public transport
- Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.

Are YOU interested?