Solution Architect, Customer Workflows

vor 3 Monaten

Frankfurt am Main, Deutschland ServiceNow Vollzeit

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:
Key Responsibilities

**Project Delivery**
- Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
- Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and FSM implementations.
- Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
- Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
- Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more.
- Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
- Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

**Pre-Sales Support**
- Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on FSM.
- Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management.

**Product Collaboration**
- Engage with ServiceNow product teams to provide feedback and insights on new FSM features, capabilities, and best practices.
- Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs.

**Qualifications** Salesforce Service Cloud Expertise**: Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud, with a strong understanding of service management and customer service processes.

**Telecommunications Industry Experience**:Knowledge and track record of delivering transformative solutions in the Telecommunications space with an understanding of industry trends, pain points and processes.
- Strong Understanding of industry specific knowledge including system architecture, use cases, workflows, personas, compliance and industry standards (Ex. 3GPP, TMF, and MEF) typically found in the ecosystem.
- Experience in a wide variety of Telecommunications Networking Technologies such as 5G, Mobile Edge Computing, IP and Optical Networking, SD-WAN, Cloud and Data Center technologies, Satellite, Etc.

**ServiceNow Knowledge**: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already.

**Consultative Mindset**: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion.

**Stakeholder Management**: Excellent communication skills with the ability to engage and influence stakeholders at all levels.

**Technical Acumen**: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.

**User Experience**:Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity.

**Analytical Skills**: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner.

**Certifications**: Salesforce certifications (such as Service Cloud Consultant) required. ServiceNow certifications (like CSA or CIS-CSM) are highly preferred.

**Leadership**: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.

Technical Skills: Proficiency in creating architectural designs, solution prese

  • Solution Architect

    vor 8 Monaten

    Frankfurt Am Main, Deutschland Laetus Vollzeit

    **REQUIREMENTS** **Educational background** - University Degree in Software Engineering or Computer Science or equivalent work experience **Professional skills /Required skills and experience** - Proven experience as a Solution Architect in international sw projects - Extensive experience in agile software development methods, SCRUM, Kanban - Knowledge of...

  • Servicenow Solution Architect

    vor 6 Monaten

    Frankfurt am Main, Deutschland Devoteam Vollzeit

    Als erfahrene:r ServiceNow Solution Architect (m/w/d) bei Devoteam N Platform bist du Teil unseres Teams von über 500 Technikexperten und über 200 Consultants und bietest einen ganzheitlichen Transformationsansatz für die gesamte ServiceNow-Plattform. Dabei unterstützt Du unsere Kunden bei der Bereitstellung digitaler Workflows, die deren betriebliche...

  • Solution Architect

    vor 6 Monaten

    Frankfurt am Main, Deutschland ServiceNow Vollzeit

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Technical Solutions Architect

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Google Vollzeit

    About the RoleWe are seeking a skilled Technical Solutions Architect to lead our distributed cloud engineering efforts.ResponsibilitiesDeveloping and Implementing Solutions: Design, develop, and implement effective cloud-based solutions that meet customer needs.Collaboration and Teamwork: Work closely with cross-functional teams to achieve project goals and...

  • Servicenow Solution Architect

    vor 7 Monaten

    Frankfurt am Main, Deutschland Devoteam Vollzeit

    Als erfahrene:r **ServiceNow Solution Architect (m/w/d) **bei Devoteam N Platform bist du Teil unseres Teams von über 500 Technikexperten und über 200 Consultants und bietest einen ganzheitlichen Transformationsansatz für die gesamte ServiceNow-Plattform. Dabei unterstützt Du unsere Kunden bei der Bereitstellung digitaler Workflows, die deren...

  • Sr. Solutions Architect, Hcls, Germany

    vor 2 Monaten

    Frankfurt am Main, Deutschland AWS EMEA SARL (Germany Branch) Vollzeit

    Experience in IT development or implementation/consulting in the software or Internet industries - Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients - 8+ years within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure,...

  • Cloud Architect for Nnit Life Science Solutions

    vor 6 Monaten

    Frankfurt am Main, Deutschland NNIT Vollzeit

    Join us in the digital health revolution and tackle the biggest opportunities and challenges at the intersection of life sciences, information, and technology. As a Cloud Architect, you will use your knowledge and experience to identify, understand and transform customer requirements into IT solutions characterized by NNIT’s quality. This will often be as...

  • Senior Solution Sales Executive

    vor 3 Monaten

    Frankfurt am Main, Deutschland ServiceNow Vollzeit

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Enterprise SAP Solutions Architect

    vor 4 Wochen

    Frankfurt am Main, Hessen, Deutschland HCLTech Germany Vollzeit

    Solution Architect Role OverviewAt HCLTech Germany, we are seeking a highly skilled Enterprise SAP Solutions Architect to join our team. This individual will play a key role in creating innovative solutions that solve complex business problems.

  • Solution Architect Secops

    vor 2 Monaten

    Frankfurt am Main, Deutschland Fortinet Vollzeit

    **Solution Architect - SecOps** **Location: Germany (remote office)** Our company vision - a digital world you can always trust - is essential to achieving just and sustainable societies. We believe it is our responsibility to deliver on that vision by innovating sustainable security technologies, diversifying cybersecurity talent, and promoting...

  • Industry Architect, Customer and Industry Workflows

    vor 2 Monaten

    Frankfurt, Deutschland ServiceNow Vollzeit

    Job DescriptionKey Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design: Design and architect end-to-end solutions using ServiceNow...

  • Solution Architect

    vor 8 Monaten

    Frankfurt am Main, Deutschland Quipu Vollzeit

    We are looking for a Solution Architect to join our team in Frankfurt. **Skills & Experience**: - University Degree or equivalent (Computer Science, Engineering or Business IT studies would be a plus) - Experience with architecting full-stack IT modernization strategies with focus on resilience, reliability, performance, and high availability. - Strong...

  • Director, Solution Architecture Emea

    vor 7 Monaten

    Frankfurt am Main, Deutschland ServiceNow Vollzeit

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Solutions Architect Ucc

    vor 3 Monaten

    Frankfurt am Main, Deutschland AVI-SPL Vollzeit

    Long Description: **Solution Architect UCC (M/F/d) Audio/Video** **Location**: Dreieich, Frankfurt, Hamburg **Contract type**: Permanent **Start date**: immediately **Who we are | We are pioneers** AVI-SPL is the world's largest and leading provider of digital workplace solutions in Europe. Our video conferencing and media technology solutions enable our...

  • ServiceNow Solution Architect

    vor 7 Monaten

    Frankfurt am Main, Deutschland Devoteam Vollzeit

    UnternehmensbeschreibungAls erfahrene:r ServiceNow Solution Architect (m/w/d) bei Devoteam N Platform bist du Teil unseres Teams von über 500 Technikexperten und über 200 Consultants und bietest einen ganzheitlichen Transformationsansatz für die gesamte ServiceNow-Plattform. Dabei unterstützt Du unsere Kunden bei der Bereitstellung digitaler Workflows,...

  • Solution Architect Microsoft Windows Workplace

    vor 7 Monaten

    Frankfurt am Main, Deutschland Nobian Industrial Chemicals Vollzeit

    **Solution Architect Microsoft Windows Workplace (m/w/d) - Frankfurt**: Are you an enthusiastic collaborator with great Architectural skills? Do you want the take up the challenge with Nobian to become one of the most sustainable chemical companies in Europe? Then we like to talk with you: **Solution Architect Microsoft Windows Workplace** **Fulltime,...

  • Solution Architect

    vor 7 Monaten

    Frankfurt am Main, Deutschland Matrix42 Vollzeit

    Solution Architect Am Standort Frankfurt am Main xxx Einleitungstext xxx DEINE MISSION - PLATZHALTER MUST HAVES - PLATZHALTER NICE TO HAVES - PLATZHALTER FÜR DICH - Wir könnten dir jetzt davon erzählen, dass es im Büro kostenlos Obst und Getränke gibt, dass du flexible Arbeitszeiten haben wirst und 30 Tage Urlaub oder, dass Remote-Work zum Alltag...

  • ServiceNow Solution Architect

    vor 4 Monaten

    Frankfurt, Deutschland Devoteam Vollzeit

    Unternehmensbeschreibung Als erfahrene:r ServiceNow Solution Architect (m/w/d) bei Devoteam N Platform bist du Teil unseres Teams von über 500 Technikexperten und über 200 Consultants und bietest einen ganzheitlichen Transformationsansatz für die gesamte ServiceNow-Plattform. Dabei unterstützt Du unsere Kunden bei der Bereitstellung digitaler...

  • Solution Architect

    vor 3 Monaten

    Frankfurt am Main, Deutschland Synergie-Effekt GmbH Vollzeit

    **Projektnummer**: - 2024166-DA-10 **Titel / Position**: - Solution Architect (m/w/div) **Beschreibung**: - Für unseren Endkunden suchen wir ab sofort einen Solution Architect (m/w/div); Aufgaben: - Gesamt-Architektur / Plattform-Architektur des Produktes - Architekturberatung der Kunden bzgl. Neuanforderungen - Betreuung von diversen...

  • Solution Architect

    vor 7 Monaten

    Frankfurt am Main, Deutschland AMPSTEK Vollzeit

    **Job Title**: Solution Architect Remote -Germany Key Responsibilities: - Lead end-to-end SAP HCM solution implementations. - Configure HCM Core processes such as PA, OM, and related modules (Hire2Retire, etc.). - Demonstrate proficiency in handling interfaces and coordinating solutions with connected HR systems. - Exhibit excellent client handling skills...