Mitarbeiter Customer Service

vor 6 Monaten


Berlin, Deutschland Mister Spex SE Vollzeit

Kennst du das? Es gibt die besten Wachstumsgeschichten von Unternehmen und du denkst dir immer wieder "Da hätte ich auch gerne mitgestaltet".

Dieser Moment ist jetzt Wir leiten unsere Zukunft ein und können sie nur mit dir erreichen. Mister Spex hat weiterhin Großes vor. Du auch?

Dann brauchen wir dich als Agent Customer Service (m/w/d).

Unsere Unit „Customer Service“ ist ein sehr wichtiger Bestandteil unseres Business Operations und sorgt Tag für Tag dafür, dass unsere Kund*innen zu Fans werden und dafür brauchen wir dich.

Was wir Dir bieten:

- Dich erwartet ein tolles Team mit viel Humor
- Ein optimalen Einstieg in die Welt der Augenoptik mit unserem gut strukturierten und detaillierten Onboarding
- Attraktive Kernarbeitszeiten von Montag bis Freitag - keine Nacht
- und Sonntagsarbeit
- Mobiles Arbeiten - du hast die Möglichkeit aus dem Home Office zu arbeiten
- Zum Start sowie jährlicher Wertgutschein für eine Brille deiner Wahl
- Zuschuss zur betrieblichen Altersvorsorge
- Bis zu 40% Rabatt auf unser Sortiment und attraktive Mitarbeiterrabatte über die Plattform Corporate Benefits
- Aktive Förderung deiner Entwicklung durch z.B. interne und externe Weiterbildungen
- Wir leisten unseren Beitrag zu deiner Mobilität und dem Klima - erhalte 50 % Zuschuss für den ÖPNV oder ein vergünstigtes Fahrrad über unseren Partner
- Familienfreundlichkeit, u.a. durch 10 bezahlte Kinderkrankentage
- 28 Tage Urlaub

Deine Aufgaben:

- Du unterstützt unsere Kunden bei Anliegen über Telefon, E-Mail und Chat
- Du begeistert unsere Kunden durch intensive und aktive Beratung im Rahmen unseres Produktportfolios und der Augenoptik - Natürlich erhält du von uns die nötigen Schulungen um in die Welt der Augenoptik einzutauchen
- Du bist eng im Austausch mit anderen Spexis aus diversen Abteilungen (z.B. Logistik, Werkstatt etc.)
- Wir freuen uns, wenn du dich aktiv mit deinem gesammelten Kundenfeedbacks einbringst
- Du bringst bereits Fach-Know-hows mit? Super, wir freuen uns über Feedback zur stetigen Optimierung unseres Angebots und unserer Prozesse

Was du mitbringst:

- Du bist stark in der Kommunikation und liebst den Austausch mit Kunden
- Dein Herz schlägt für den Kundenservice und durch deine Art kannst du unsere Kunden begeistern
- Abgeschlossene kaufmännische Berufsausbildung und Erfahrungen aus dem Kundenservice (Store oder Call) sind von Vorteil
- Du hast Spaß am verbindlichen, lösungsorientierten Kundengespräch und handelst stets proaktiv und hast Lust in einem multikulturellen Team zu arbeiten
- Du sprichst fließend Deutsch
- Erfahrungen im Umgang mit Ticket
- und/oder Warenwirtschaftssystemen sind von Vorteil

Wir freuen uns auf deine Bewerbung



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