Mitarbeiter Customer Service

vor 2 Monaten


Berlin, Deutschland aap Implantate AG Vollzeit

Die aap Implantate AG ist ein global tätiges börsennotiertes Medizintechnikunternehmen mit Sitz in Berlin, Deutschland. Wir sind spezialisiert auf die Entwicklung, Fertigung und den Vertrieb von Medizinprodukten für die Orthopädie im Bereich Trauma. Unser Team leistet einen national sowie international anerkannten Beitrag zum medizinischen Fortschritt und setzt durch Innovation und Qualität den kundenorientierten Marktzugang konsequent um. Unsere hochinnovativen Implantate unterstützen die Genesung von Patienten mit unterschiedlichsten Knochenverletzungen.

Wir suchen zum nächstmöglichen Eintritt am Standort Berlin einen

**Mitarbeiter Customer Service / Vertriebsinnendienst - national / international (m/w/d).**

**Ihre Aufgaben**
- Erarbeiten und Erstellen von Angeboten, deren Verfolgung und Betreuung bis zur Auftragserteilung im Inland und Export
- Operative Abwicklung des kompletten „Order-to-Invoice“-Prozesses (Auftragseingang und Auftragserfassung; Lieferterminabstimmung mit unserer Produktionsstätte bis zur Rechnungserstellung) für Inlands
- und Auslandskunden
- Auftragsbetreuung, -verfolgung, Auftrags
- und Terminabstimmung mit Kunden
- Direkter Kundenkontakt für das In
- und Ausland (Telefon, E-Mail)
- Abwicklung von Exporten in Drittländer inkl. Erstellung und Pflege von Ausfuhrpapieren
- Reklamationsbearbeitung, Gutschrifterstellung
- Enge Zusammenarbeit mit allen Bereichen des Unternehmens, vor allem Vertrieb und Produktmanagement
- Allgemeine administrative Aufgaben im Innendienst

**Ihr Profil**
- Abgeschlossene Ausbildung mit kaufmännischer und vertriebsorientierter Ausrichtung, z. B. zum/zur Kaufmann / Kauffrau für Groß- und Außenhandelsmanagement, für Büromanagement, Industriekaufmann / Industriekaufmann (m/w/d)
- Berufserfahrung in einer ähnlichen Position
- Erfahrung im Export/ Zoll sowie bei der Erstellung von Ausfuhrbegleitdokumenten (Ausfuhrdokumente, EUR1, COO)
- Freude an der Zusammenarbeit mit nationalen und internationalen Kunden und Kollegen
- Gutes Organisationstalent und Bereitschaft, Verantwortung zu übernehmen
- Selbstständigkeit, Engagement, Zuverlässigkeit und Zielorientierung
- Sicherer Umgang mit MS Office ist Voraussetzung, Kenntnisse in den einschlägigen ERP-Systemen wünschenswert
- Für die internationale Zusammenarbeit sind gute Englischkenntnisse in Wort und Schrift unbedingt erforderlich. Weitere Sprachen vorteilhaft

**Wir bieten Ihnen**
- Eine interessante verantwortungsvolle Position in einer zukunftsweisenden Branche, mit Freiraum für fachliche und persönliche Gestaltung
- Eine anspruchsvolle, abwechslungsreiche Aufgabe und die Möglichkeit zur persönlichen Weiterentwicklung
- Eine leistungsgerechte Vergütung
- Eine fundierte fachliche Einarbeitung sowie Möglichkeiten zur Fort
- und Weiterbildung
- Flexible Arbeitszeiten, Homeoffice-Möglichkeiten, flache Hierarchien und kurze Entscheidungswege
- Einen Zuschuss zur betrieblichen Altersvorsorge
- Einen Zuschuss zum Jobticket
- 30 Tage Urlaub
- Eine sehr gute Anbindung an die öffentlichen Verkehrsmittel

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre vollständigen und aussagekräftigen Bewerbungsunterlagen unter Angabe Ihrer Gehaltsvorstellung und des möglichen Eintrittstermins per E-Mail an:
Es erwartet Sie ein aufgeschlossenes, engagiertes Team an einem attraktiven Standort sowie professionelle Unterstützung bei der Einarbeitung.

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

- Montag bis Freitag

Arbeitsort: Vor Ort



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