Operations Support Agent
vor 2 Monaten
**Position Summary**:
**Ihre Aufgaben**:
- Sicherstellen des korrekten Datentransfers
- Kontrolle der Zolldokumentation auf Vollständigkeit
- Beantwortung und Bearbeitung von Anfragen aus dem Ausland auch in englischer Sprache
- Einhaltung der ISO-Richtlinien
- Abgleich zwischen Daten, Papieren und Fracht
- Beachtung aller Arbeitsanweisungen (Tagesablauf) und Standards, die nicht im Detail durch die Stellenausschreibung geregelt sind
- Ständige Kommunikation mit den Teamleitern, Supervisor
- Regelmäßige Kontaktpflege mit dem Zollamt
- Bearbeitung von Suchverfahren im Gemeinschaftlichen Versandverfahren
- Interne Systemkenntnisse, umfassendes Wissen über HUB-Abläufe
- Veranlassen von Service Recoveries gemäß Arbeitsanweisung
**Ihr Qualifikationsprofil**:
- Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation im Bereich Transport & Logistik
- Fundierte Kenntnisse operationeller Abläufe
- Gute MS-Office Kenntnisse
- Bereitschaft zu flexiblen Arbeitszeiten / Schichtdienst
- Teamfähigkeit, Belastbarkeit, Flexibilität
Die Vergütung erfolgt nach dem gültigen Flächentarifvertrag sowie der GBV Entgeltordnung.
**Additional Information**
**Posting Date**: 18-July-2023
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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