Team Leader

vor 3 Monaten

München, Deutschland Rosewood Hotel Group Vollzeit

**General Information**:

- Country/Region- Germany- Province/City- Munich- Location- Rosewood Munich- Department- Food & Beverage - Services- Job Type- Full-time Permanent- Ensure the delivery of brand promise and provides exceptional guest service at all times.
- Provide excellent service to internal customers in other departments as appropriate.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintain positive guest and colleague interactions with good working relationships.
- Assist to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
- Assist to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. Assist the outlet manager to achieve the monthly and annual personal target and the outlet’s revenue.
- Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
- Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
- Maximise the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
- Supervises the mis en place for each meal period and to make sure the room is ready on time
- Assign duties, responsibilities and work stations to employees in accordance with work requirements.
- Assist the Kitchen and Beverage Department on daily operations and quality control if appropriate.

**About Us**:
Rosewood Munich opened in Autumn 2023 as the brand’s first property in Germany and seventh property in Europe. Housed in two landmark, historical buildings comprised of the former headquarters of the State Bank of Bavaria and the adjacent Palais Neuhaus-Preysing, a former grand aristocratic residence, Rosewood Munich will be ideally situated on Kardinal-Faulhaber-Strasse in the heart of the historic city center. The hotel will be located within walking distance of several of the city’s most popular sites and destinations, including central Marienplatz square, the Residenz city palace, Bavarian State Opera, and the Maximilian
- and Theatinerstraße shopping districts, as well as world renowned museums. Rosewood Munich will offer 132 spacious guestrooms and suites designed to complement the property’s original façade and iconic stairways, which remain well preserved and contribute to the city of Munich’s ensemble of historical buildings. The property will boast an inviting lobby lounge and two distinct dining venues, which include a full service restaurant and a vibrant bar. Rosewood Munich will also feature a full service spa, which will house five treatments rooms, as well as an indoor pool and fitness area. Additionally, the hotel will include extensive meetings and events spaces to accommodate a variety of private gatherings, conferences, and special events for up to 400 guests.

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