Team Lead Support Contact
vor 6 Monaten
**Team Lead Support Contact (w/m/d) Wien, Wels, Graz, Würzburg oder Barcelona**:
Das Support Contact Team ist ein neues Team, das als alleinige Anlaufstelle für alle laufenden Anfragen oder Problemmeldungen dient. Kommunikation mit einer Vielzahl an Supportteams und natürlich den Serviceanwender sowie den Stakeholdern ist hier ein ganz wichtiger Faktor. Freude am Kommunizieren und Organisieren werden von einer guten Portion technischen Verständnisses abgerundet. Der Wille zum Helfen, eine positive Grundeinstellung und genug Ordnungssinn zum Vermeiden loser Enden sind die wichtigsten Eckpfeiler dieser Position. Der Team Lead für das Contact Team ist zu 50% operativ tätig und zu 50% mit Führungsaufgaben betraut. Er führt mit Bestimmtheit und Feingefühl und schafft es, seine Mitarbeiter hoch zu motivieren.
Team Lead Support Contact (w/m/d)
Wien, Wels, Graz, Würzburg oder Barcelona
| österreichweit | Wien, Wels, Linz (OÖ) oder Graz | Vollzeit
Aufgaben
- Führung und Entwicklung des lokalen Single Point of Contact und dessen IT Support-Mitarbeiter*innen
- Entwicklung individueller Fähigkeiten und Kompetenzen der Mitarbeiter*innen
- Sicherstellung einer effizienten Arbeitsorganisation mit klaren Zielen und Verantwortlichkeiten
- Aufbau von Beziehungen zu lokalen und zentralen Stakeholdern sowie internen und externen Partnern
- Erarbeitung von Lösungsvorschlägen für lokale Geschäftsanforderungen in enger Zusammenarbeit mit den anderen Abteilungen
- Sicherstellung der IT Abläufe in der lokalen Organisation
- IT-Projekte entwickeln, umsetzen und evaluieren - auf lokaler und zentraler Ebene
Qualifikationen
- Erfahrung in der Rolle IT-Teamleitung/IT-Management/IT-Business Partner mit der disziplinarischen Leitung eines Teams
- Erfahrung im Management von Prioritäten und Projekten im laufenden Tagesgeschäft
- Starke Kundenorientierung und Kommunikationsfähigkeiten
- Wertschätzender Umgang mit Mitarbeiter*innen auf Augenhöhe
- Sehr gute Englisch Kenntnisse
- Als Führungskraft bist du in deiner Rolle respektvoll, klar und zuverlässig
- Du bist dir deiner Vorbildfunktion bewusst, förderst und entwickelst Mitarbeiter*innen und hast stets eine positive Grundhaltung
- Deaskalierende Fähigkeiten und der richtige Umgang mit zugespitzten Situationen
Wir bieten
- Berufliche Vielfalt und gelebte Kollegialität in einem dynamischen Team in einem inklusiven Umfeld
- Abwechslungsreiche Tätigkeit begleitet von intensivem praxisbezogenen Coaching
- Arbeiten mit aktuellen Technologien sowie laufende Weiterbildung „on-the-job“ sowie Fortbildungsmöglichkeiten
- Modernes Büro mit atemberaubendem Ausblick und sehr guter IT-Ausstattung
- Homeoffice-Möglichkeit inkl. Laptop
- Zahlreiche Benefits
Das Jahresbruttogehalt für diese Position liegt bei mind. € 35.000 brutto p.a. (Vollzeit) - Bereitschaft zur Überzahlung bei entsprechender Qualifikation/Berufserfahrung natürlich vorhanden. Im persönlichen Gespräch vereinbaren wir individuell dein tatsächliches Gehalt.
Über XXXLutz
Die XXXLutz-Unternehmensgruppe betreibt über 370 Einrichtungshäuser in dreizehn europäischen Ländern und beschäftigt mehr als 26.300 Mitarbeiter. Mit einem Jahresumsatz von 5,75 Milliarden Euro gehört XXXLutz zu den größten Möbelhändlern der Welt. Die Zentrale des 1945 gegründeten Familienunternehmens befindet sich in Wels.
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