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Permanent Contract
vor 4 Monaten
Eléments de contexte
Ambassador of La Maison John Lobb, you offer an irreproachable welcome and service to German & international customers in order to advise and sell our exceptional shoes.
In this context, you will be more specifically in charge of:
- Greating customers and selling John Lobb shoes, belts and cleaning products.
- Contributing to turnover of store through selling.
- Polishing, glazing and in charge of the maintenance of shoes.
- Management of stock flows in this new shop in shop.
- CRM and clienteling
Principales activités
1) Operational missions on the sales floor
- Question customers to understand their needs while helping them discovering the spirit of our collections.
- Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.
- Respond to their expectations by offering them wise advice in order to significantly develop the store's sales.
- Offer quality after-sales service in order to build customer loyalty and transform difficult situations into market opportunities.
- Demonstrate excellence in the service you provide in store to our customers.
- Develop in-depth knowledge of all John Lobb products
- Ensure the staging of the products as well as the perfect maintenance of the point of sale.
- Assist in after-sales service management under the responsibility of the Wholesale Manager and in connection with our production sites.
- Wax, polish and perfectly maintain the shoes and boots of the house's customers.
2) Stock and back-office management
- Coordinate stock and flow management actions,
- Participate in the products ordering, receiving and inventory maintenance processes.
- Participate in tasks related to the sale (inventories, cleanliness of the store, unpacking, labelling, etc.) in a spirit of versatility and availability.
- Make sure to comply with store procedures (cash register, troubleshooting, after-sales service, security, etc.).
Maintain store standards and become familiar with daily procedures,
- Contribute to the compilation, maintenance and use of an accurate customer database in support of CRM initiatives.
- Contribute to maintaining a dynamic of performance and enthusiasm within the team
- Participate in security activities within company guidelines and ensure, to the extent possible, that inventory or other assets are not exposed to unnecessary risk.
- Develop CRM and Clienteling with digital tools and new digital means of communication (phoning, distance selling, etc.)
- Undertake projects and gain responsibilities under the direction of the Manager.
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- At least 2 years of relevant customer facing experience in luxury retail or another high-end service environment
- Team Spirit
- Focus on quality
- Spirit of curiosity and eager to learn
- Care for results
- Excellent knowledge and experience of high customer sales & service
- Experience/understanding of luxury goods and its potential clients
- **Great knowledge in Men's Universe**:
- **Fluent German is a must. Very good English and other language is a plus**:
- Excellent interpersonal and communication skills
- Show elegance and composure
About the Hermès Group
- For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots for men._
- A company of the Hermes group since 1976, the bespoke footwear is still hand-crafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory._
- John Lobb owns a global distribution network that includes twenty stores established in eight countries, and works with a highly selective network of partners and authorized retailers around the world._
- Contract type:
Regular position
- Country:
Germany
- City:
Berlin
- Job:
Retail
- Experience:
Minimum 3 years
- Company:
Hermès GmbH
