Ecommerce Operations Specialist

**Here We Grow**:
Stokke's long history of design and innovation began over eight decades ago on the west coast of Norway in 1932. Our values remain deeply rooted in our Scandinavian heritage and our commitment to craftsmanship and quality. Stokke is recognized worldwide for best-in-class solutions for children. For over forty years, we've combined our passion for Scandinavian design with the ability to challenge the ordinary and make beautiful products that nurture family bonding. Designed not only for you and your child, but for your children’s children, and generations to come. Located in Ålesund and Oslo, with offices in Europe, the US, and Asia, we can also offer a truly international work environment.

**Take Responsibility, The Position**:
As a member of the global eCommerce team at Stokke, the eCommerce Operations Specialist plays a pivotal role in ensuring seamless operation of our online sales platforms. They develop and implement innovative solutions and services in the areas of logistics, stock management and product personalisation, in collaboration with cross-functional teams to optimise the customer experience and drive business growth.

**Key Responsibilities**:
**End-to-End Order Fulfilment**:

- Manage the entire order fulfilment process, including order processing, inventory allocation, and shipping.
- Continuously evaluate and improve the e-commerce operations setup globally.
- Optimize processes from checkout to post-purchase ensuring a seamless consumer journey.
- Collaborate with Stokke’s in-house Supply Chain and Logistics teams to create cutting-edge delivery solutions.

**Stay Ahead of Trends**:

- Identify and evaluate emerging trends in eCommerce logistics.
- Adapt strategies to meet current and future customer expectations.

**Stock Synchronization**:

- Monitor stock levels across all eCommerce channels.
- Ensure sufficient stock levels in cooperation with Stokke’s Supply Chain team to prevent cancellations and missed business opportunities.

**Product Personalization**:

- Take ownership of Stokke’s global personalization machines.

Collaborate with relevant teams to ensure seamless customisation of products

**Better Together, The Ideal Profile**:
**Special Requirements**:

- Consumer-Centric Mindset: A high degree of consumer understanding is essential, with the ability to consistently prioritize the consumer perspective in operational decision-making processes, ensuring that actions taken align with enhancing the overall customer experience.
- Fluency in English

**Making careers that last, what we offer**:
Perhaps the biggest benefit of working at Stokke is the opportunity to work with a company with products that are recognized around the world and have a common purpose: to encourage child development and to nurture family bonding.

You will also get to appreciate an international career and learning opportunities in a growing company that creates smart and sustainable premium products that stimulate children’s development.

Furthermore, you will work in a company where our core values,

Keep Growing, Take Responsibility, Pursue Excellence and Better Together

define who we are and what we stand for. Offering unique Learning and Development opportunities such as global trainings, digital education and leadership.

At Stokke, we are truly better together, we take pride in our international and diverse global offices, social happenings, celebrating our international and diverse atmosphere with events such as holiday or summer party.

Please note that this position can be in either Germany - Sindelfingen or Netherlands - Amsterdam.