Lead of Customer Success

vor 6 Monaten

Erlangen, Deutschland Siemens Energy Vollzeit

**A Snapshot of Your Day**

Being part of the Customer Operations and Engagement Team, the successful adoption of our digital products by our customers is on top of your agenda. After our team daily, where we quickly exchange about the most important team activities of the day, you will work on process automation topics today. Together with the Operations team, you identify new use cases to be implemented in an automated matter. Your colleagues ask you, to implement an automated series of notifications of IoT devices turn offline, notifying the customer and the Operations team about the case and to trigger required actions.

In the afternoon, you work with our platform team on the data management and metrics. You will improve the operations dashboard, tracking the latest KPIs like connected devices, active users and engagement rates. You identify a positive trend in the number of user logins since the last update, which you feedback and discuss with the product managers and product owners.

**How You’ll Make an Impact**
- Responsibility for setting up processes for Customer Operations and Customer Success Management
- Working closely with the Customer Operations team to identify operational requirements for Customer Success Management
- Consulting on the tooling landscape of Siemens Energy for the aspects on Customer Data Management (e.g. CRM tools, support/ticketing tools, marketing automation, customer data platform)
- Defining requirements of the product to enable an effective customer data monitoring and analytics
- Defining automated support processes for scaling the IoT and Edge business

**What You Bring**
- Completed your university degree in computer science, mechanical
- or electrical engineering or comparable education
- Long-term experience and proven success record in similar roles driving new digital portfolio and digital transformation.
- Experience with data management, process automation, and corresponding software, both from a user perspective and project implementation perspective
- Strongly solution oriented and customer centric mindset, eager to learn about new technologies
- You are thrilled by new technologies, you have profound understanding of IoT, digitalization and automation and you keep an eye on the latest developments in this space
- Since you worked in an international environment, you communicate fluently in English (mandatory), German is a plus

**About the Team**

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

**Our Commitment to Diversity**

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

**Rewards/Benefits**
- In addition to an attractive remuneration package in line with the market, you can expect an attractive employer-financed company pension scheme
- We also offer the opportunity to become a Siemens Energy shareholder
- We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity
- The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self-determined way, various attractive programmes and learning materials are available for this purpose
- In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part-time work or even a sabbatical

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