Sistem Inženjer

STADA GIS Serbia is an IT business partner to STADA companies worldwide, providing continuously upgraded, abundant knowledge, experience, and resources. We are performing international projects in Germany, Great Britain, Belgium, Denmark, Portugal, Spain, Russia, Vietnam, Serbia and other countries.**System Engineer**

**Location: Belgrade**

**Responsibilities**:
- Providing support to end users worldwide (onsite support, remote support)
- Resolving incident within its authorizations and capabilities.
- Taking care of user request lifecycle and timely informing of users.
- Escalation of incident if needed.
- Providing technical assistance for questions and problems
- Diagnosing system errors and other issues
- Remotely accessing hardware or software for clients to make changes and fix problems
- In charge of interventions on equipment with the aim to eliminate standstill and maintenance, organizing technical personnel.
- Administration tasks for IT services and infrastructure primary based on Microsoft technologies (Active directory, O365, SCCM, SCSM, Exchange...)
- On Site technical support for all IT assets including: printers, lab equipment, access control and partially production systems.
- Installation and configuration of end user equipment, computers, tablets, mobile phones, conference equipment.
- Hardware servicing and managing third party servicing.
- Work and administration in ITSM tool, on call support out of working hours for critical incidents.
- Activities concerning improvements and development of new features in ITSM tool in use and infrastructure maintenance concerning ITSM tool environment
- Supporting external vendors in implementation and management of equipment in use.**Requirements**:
- Minimum a high school diploma in a technical field
- Fluent language skills English (additionally German or some other languages can be an advantage)
- Great Customer Service Skills - Customer Centricity Focus
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
- Ability to communicate clearly and effectively with staff, vendors and peers
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Expert Knowledge about Microsoft Operating systems
- Extensive technical knowledge of various technologies and products, including local area network (LAN)/wide area network (WAN) technologies/(Wi-Fi) wireless networks
- System Administration of MS services as AD, O365, SCCM, power shell
- Basic ITIL knowledge
- Strong aptitude for teamwork and work in an international setting
- Excellent communication skills, both written and verbal, with a strong ability to simplify technical jargon for non-technical users
- Minimum 3 years of experience in System administration roles
- Driver license (category B)**Thank you for your