Datacentre Operator

Job Introduction
We have an exciting (and challenging) opening for a **Datacentre Operator in Darmstadt**.

Dynamic, Energetic, Entrepreneurial, Highly Motivated, ResilientIf this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) based in Darmstadt, Germany.

**_Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity._**
- **Serco - The employer of choice for a career within the Space Sector.**

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
- **Join our community of space specialists across Europe**

We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).
- **Supporting Women in Aerospace**

Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.

Women in Aerospace Europe (WIA-E) - Supporting women in STEM (wia-europe.org)

Main Responsibilities
A number of services are required to support the stable Operation of the Data Centre. They include the monitoring and operating of the Data Centre systems to ensure EUMETSAT’s data and products are stored into its Archive, the meteorological product reprocessing and the routine generation of CDRs, as well as the successful end to end processing of user orders for archived data.

Unexpected events that should occur during processing are required to be promptly recorded in an anomaly tracking system to request engineering support in their analysis and resolution. In addition to this, user enquiries received by the User Helpdesk related to Data Centre services need to be dealt with.

You are needed to perform the following activities related to the routine monitoring and operating of the EUMETSAT Data Centre systems:

- Monitoring and controlling the Archive Ingestion and Ordering Systems, and reaction to service disruptions and anomalies in accordance with established procedures;
- Interfacing with 1st and 2nd level support to ensure anomalies are resolved;
- Ensuring optimum exploitation of the functions of the archive and identifying any functional deficiencies based on operational experiences;
- Providing front-line help to users ordering data and providing product ordering information such as formats available and order delivery methods;
- Fulfilling / recording customer interactions including:

- Conducting all communication with customers via the User Helpdesk in accordance with the relevant service level agreements;
- Assigning ordering privileges such as product types access to new users;
- Ensuring all customer enquiries / orders are processed;
- Conducting ordering on behalf of special users or use cases, e.g. Satellite Image Viewer
- Efficiently managing orders received via the online ordering system by ensuring they are processed promptly;
- Maintaining the physical archive; insertion of pre-mounted media or requested media, and removal of media with no more storage capacity;
- Handling Data Centre Archive media and ensuring they are securely delivered and retrieved to/from offsite storage;
- Stock keeping of consumables;
- Packaging and dispatching of media orders to the end user;
- Creating and producing movies of satellite imagery for outreach and training purposes;
- Creating and producing posters and prints for internal and external customers;
- Generate documents and documentation updates to support routine operational activities, including the recording of working practices, raising and maintaining Anomaly Reports and Trouble Tickets;
- Preparing and generating routine reports on a regular basis covering all aspects of Data Centre routine operations;
- Reporting Data Centre activities in EUMETSAT operational briefings.

**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:

- Working in operation of computer systems, preferably in an operational or real-time environment running under both Windows and UNIX operating systems;
- Working with ticketing systems;
- Working within a team;
- Using MS Office, including familiarity with the use of MS Word, MS Excel spreadsheets and MS Outlook;
-