Deu-client Care Associate

**About Us**:
**Position Purpose**:
**Key Job Activities**:
To provide a ‘right first time’ level of service which ensures customer needs and expectations are met.

Establishing and building rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.

To identify opportunities to maximise growth and revenue through cross-selling opportunities referring, where appropriate, to our Sales teams.

Take full ownership and accountability for customer queries.

Ability to understand, analyse and interpret data.

Keeping customers updated on all aspects of their enquiry.

Undertake any ad hoc duties that may be requested.

Accurately record and track all customer service enquiries within the company systems.

Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.

Proactively escalate to management any unresolved customer queries that may breach our agreed SLAs.

Pro-actively escalate to management any unresolved customer queries that may breach our agreed SLAs.

To build and maintain strong working relationships with both internal and external customers.

Ensure that all customer data and information is handled with the highest degree of professionalism, safety and confidentiality.

Ensure that clear and concise notes are added onto our systems after each customer interaction, with relevant documentation attached were necessary.

To be compliant with health and safety, GDPR, company policy and legislation.

To deliver the key business objectives, meet business service level agreements and individual key performance indicators.

**Experience (EMEAA)**:
Previous experience in a B2B customer service role.

Ability to work in a fast-paced environment within the Customer Service Team.

Be able to take ownership of queries to a satisfactory conclusion.

Previous CRM and/or systems experience (SAP)

Previous account creation and account management experience

Proficient in MS Office products including Word, Excel, Access and Power Point

Maintain a high level of professionalism while working with customers

Must be accountable and be able to work with mínimal supervision to fully resolve customer queries

Proficiency in basic maths and accounting skills

Detail oriented.

Results oriented.

Clean CRB Check required.

**Benefits**:
**_ Disclaimer:_**:

- The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._