Technical Support Advisor

The Quality Difference at Thermo Fisher Scientific: What makes our quality teams unique is a shared passion for getting it done right the first time and working for the right reasons with our customers always in mind. Our team of Quality professionals understand our customers rely on the accuracy, safety, and effectiveness of our products and services that are improving lives around the world. When you join our team of quality professionals, you’ll collaborate on projects on a global scale while being encouraged to grow your skills and discover new career paths with us.

Technical Support Advisor (M/F/d) fixed term - sick leave cover
Job ID: 230952BR

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.A day in the Life:

- Support customers, selling sites, channel partners, account managers and other technical support teams globally with technical advise.
- Manage technical and instrumentation customer complaints using the Quality Notification module in SAP.
- Prepare customer facing reports detailing the outcome of technical complaint investigations within agreed timescales.
- Carry out customer visits to resolve product and technical issues as required.
- Provide support to other members of the European Technical Services team through specialist knowledge of locally manufactured products, processes and functions.
- Log all technical enquiries using the Sales Activity module in SAP.
- Use exceptional customer facing skills to provide a positive customer experience in all MBD Technical Support transactions.
- Understands and runs the Quality Notification and Sales Activity process effectively
- Provide technical advice of Customer Notifications and Field Safety Notifications.
- Continuously develop knowledge and skills needed in the role both using internally supplied training and via external meetings and conferences.
- Act as customer advocate to other functions within the Microbiology division.
- Participate in continuous improvement of our technical support offering, in-line with customer needs.

Keys to Success:

- (Technical) university degree in biology with a focus on microbiology, biomedicine, or life science, or BTA, MTA with a focus on microbiology or equivalent
- At least three years relevant laboratory experience.
- German: professional, English: fluent
- Strong customer service focus.
- The ability to solve problems and offer effective solutions.
- Must possess good organizational skills.
- Must be able to work collaboratively within a team environment.
- Solid understanding of the Microbiology Division product range.
- Dutch language or other third language would be valuable.
- Experienced in the use of SAP.

What we offer:

- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation
- At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.- Agency notice