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Director, Emea Implementation Services
vor 5 Monaten
Company Description
Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.
Revalize is a portfolio company of TA Associates and Hg.
**Job Description**:
Reporting to the Vice President of Professional Services, the Director of Implementation Services will lead a team of experienced consultants, trainers and business analysts who are focused on enabling our customers to derive value from their SaaS purchase.
The Director - EMEA Implementation Services oversees a team of high performing consultants, trainers and business analysts who are tasked with delivering multiple, complex SaaS implementation projects for our customers. The Director will also be tasked with creating a scalable, consistent implementation framework that can be executed across Revalize’s entire product portfolio.
Key responsibilities
- Lead, organize, direct, and manage a team of high performing consultants, trainers and business analysts
- Ensure implementation projects are completed on time and within budget while maintaining a high level of customer satisfaction throughout the customer lifecycle.
- Facilitates ongoing resource planning to ensure team maintains appropriate levels of billable utilization
- Identifies process improvement initiatives to optimize and scale our implementation and services sales capability
- Track, forecast and measure billable utilization of the implementation team against established targets; ensure efficient deployment of consultants and their workload
- Evaluate existing processes and workflows and own opportunities to improve, automate, and scale
**Qualifications**:
Experience and competencies
- 7-10+ years leading a Professional Services team responsible for multiple concurrent implementation projects
- Ability to create a repeatable implementation framework that drives consistency and operational excellence.
- Experience in M&A activity and a strong ability to integrate diverse teams and individuals towards a common goal.
- Business systems experience in key Professional Services tools: Salesforce, OpenAir, etc
- Very good written and spoken German and English
- Experience with PLM software implementations is preferred.
Personal competencies
- Organization and planning - plans, organizes, schedules, and budgets in an efficient, productive manner; focuses on key priorities
- Honesty/integrity - does not cut corners ethically; earns trust and maintains confidences; does what is right, not just what is politically expedient; and speaks plainly and truthfully
- Leadership - ability to lead and inspire others; willingness to give both positive reinforcement and constructive feedback; professional presence and ability to communicate successfully with senior leadership
- Communication - effective at communicating at all levels within our organization and our customers’ organizations
- Work Ethic - ability to operate in a fast-paced environment with a focus on achieving high-quality results and holding others accountable to the same
- Ability to inspire and define and implement visions
Additional Information
