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Customer Service Team Leader

vor 4 Monaten

Duesseldorf, Deutschland loveholidays Vollzeit

**Dusseldorf (office-based for a minimum of 3 months, moving to hybrid in the future)**

**loveholidays **is hiring in Dusseldorf - and we are looking for a talented Customer Service professional to lead a motivated team.

**Our journey so far**

Since 2012, **loveholidays **has been enabling customers to search for the right type of holiday, building on our mission to open the world to everyone. Every day, we process half a trillion hotel room and flight combinations into holiday packages, and attract over 4.5 million visitors to our site. We make a booking transaction every 11 seconds - and we’re only going to grow faster and go further in the future.

**Your role**

As the Team Leader, you will play an instrumental role in setting up our first internationally based, in-house Customer Service team, equipping them for success and giving them the support they need to thrive and grow. Working with a team of real specialists who are dedicated to delivering great service, you will lead by example, bringing the visible passion, energy and determination required to make every customer experience a delight.

For the first 3 months at least, you’ll be in the office full-time as we establish a brand-new function. As the team grows, you’ll grow - building your people management skills, honing your knowledge of technology and process, and shaping a world-class customer experience.

**About you**

This is a role that will establish your future leadership credentials. We’re looking for an exceptional individual - you need driving ambition, a restless desire to go places in your career and a proven track record of bringing together a first-class team and uniting them with a clear mission. Experience within the travel industry would be perfect.

As the voice of our company, you must be able to communicate clearly in both written and spoken German, with fluent English as a second language. You must be able to listen, find information quickly, look after customers and find solutions.

**Shift patterns**

This is a start-up operation, so it comes with huge opportunities to develop your career and, alongside those opportunities, the exceptional challenge of helping to build trust and recognition around our brand.

There’s a lot that can go wrong between booking a holiday and checking into your hotel - our job is to make sure that, when a problem happens, we fix it fast and we fix it first time. For this reason, we work Monday to Sunday (5 days out of 7), so these roles will include regular weekend working and covering a 24/7 emergency call rota, which involves being on-call between the hours of 5pm and 9am.

**Get in touch**

Are you intrigued by the idea of helping to build our reputation for customer service excellence?

Are you thrilled at the thought of a start-up environment, where hard work can generate great rewards?

Are you ready to take the travel industry to a place it has never been before?

Then let’s talk.

Art der Stelle: Vollzeit, Festanstellung

Gehalt: 40.000,00€ - 45.000,00€ pro Jahr

Arbeitszeiten:

- Bereitschaftsdienst
- Tagschicht

Leistungen:

- Betriebliche Weiterbildung

Sonderzahlungen:

- Überstundenzuschläge

Bewerbungsfrage(n):

- Do you have over 3 years business to consumer customer service experience?
- Do you have experience managing a team of customer service representatives?
- Can you speak in both German and English fluently?

Arbeitsort: Zum Teil im Homeoffice in 40213 Düsseldorf

Bewerbungsfrist: 17.03.2023
Voraussichtliches Einstiegsdatum: 03.04.2023