Bpo Solutions Expert

Vor 3 Tagen

Bamberg, Deutschland SPS Holding AG Vollzeit

Published: 06.02.2024THE POWER OF POSSIBILITY
- SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges._
- Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base._
- We act with precision, connect people to the right information, and turn data into insights for better outcomes. _Are you an entrepreneurial, hands-on financial services specialist? Are you inspired by a global collaborative working environment? Are you an advocate for change and excited by technology to unlock the power of possibility for the world’s leading banks and insurances?
Bring SPS' Global Solution Design (GSD) approach to the next level by envisioning and designing cutting-edge end-to-end solutions for our clients. Act as a trusted advisor to our C-Level relationships and work with them on strategic BPO services with the focus on employee and customer experience. Determine the right mix of location strategy, process engineering and leading technology. Be part of a multinational team, where you can leave your professional footprint. Join us in shaping the future of technology enabled business process and data management services.

WHAT YOU WILL DO:

- Jointly design with our clients BPO solutions focused on the digital transformation and outsourcing of E2E business processes, specifically around data-intensive business and customer communication workflows
- Owning and coordinating the end-to-end solutioning process with our local sales and global delivery teams for international, multi-million budget deals
- Leveraging tools, assets and methodologies, as well as driving the development and documentation of best-practice offerings for managed services
- Coach our sales organization along the pre-sales process while adopting a strategic approach in developing solution concepts based on future clients’ needs
- Create complex business cases for our end-to-end solutions and synthesize across all relevant stakeholders, aligned with our C-level decision process
- Drive the business development activities for adjacent service offerings and work with our internal innovation process
- Articulate industry-specific trends and challenges and help clients adjust to significant transformations

WHAT YOU WILL NEED:

- 5-8 years of experience in designing collaborative managed service transformations at a BPO provider or international consultancy
- Hands-on expertise in designing service architectures and business process engineering for outsourcing deals with a focus on digital E2E customer experience
- Financial Services expertise is a plus
- Bachelor’s degree in either economics or engineering, MBA is a plus
- A balanced mix of a pro-active client-facing personality, solid business acumen and a high IT affinity, including expertise in front-to-back process digitization
- Excellent communication and presentation skills, as well as an analytical and conceptual mind-set
- Self-starter mentality and a team player; able to work towards common goals
- Fluent English and German (both must have)
- Willingness to travel (up to 20-30% - Europe mostly)
- Location: Zurich, Switzerland or Bamberg, Germany (with home office possibilities)

WHAT WE WILL OFFER:

- In addition to an outstanding work environment with excellent growth potential, SPS provides exceptional compensation & benefit package, including:

- Competitive base salary
- Annual bonus potential depending on your performance
- Internal Talents’ Development Program
- Remote work and home office possibility

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