Process Owner for Configuration Management
Vor 3 Tagen
**Process Owner for Configuration Management **(M/F/d)**:
**Location**
Munich, Germany
Within global IT, the IT Service Management department provides an independent view of the performance of the IT Business Service Delivery Units. This includes the monitoring of services, the delivery and support processes, the management of escalation and task force processing, performance reporting for the business, and the provision of ITIL processes.
The section ITSM Process & Tool Governance is responsible for the process design of the ITSM core processes, as well as for the ITSM tool platform (ServiceNow), its architecture and operations.
As the Solution Architect for Configuration Management / CMDB you will be the acting Configuration Management Process Owner with overall accountability for the process.
Your job
- Being accountable for the process design, its deployment and the fundamental data model
- Defining the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
- Providing the description, mission statement, roadmap, strategy, process objectives and metrics to measure success
- Delivering policies and approval processes for all interfaces through which data can be accessed by coordinating CI Class or Data Owners
- Providing an authorization model for data modification while adhering to the change process
- Ensuring coordination with all other ITSM and IT processes
- Initiating, coordinating and monitoring the implementation and deployment of the process design in the tool platform
- Managing, monitoring, reviewing and updating all procedural documentation and work instructions
- Handling any new requirements or changes to the process, write stories, defects and enhancements
- Exploring and identify data attributes required in the CMDB that can be populated using discovery
- Closing collaboration with the CMDB Configuration Manager who is responsible for the execution of the process and who reviews its effectiveness and efficiency
- Verifying, adapt and integrate the feedback from the process execution and ensure that the process is always fit for purpose
**Profile**:
- University degree in IT or business information management or equivalent qualification
- Outstanding ability and experience (ideally certified) in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and the ServiceNow Common Service Data Model
- ITIL Foundation (minimum) or ideally ITIL Expert certifications
- Understand web technologies (XML, HTML, JavaScript, Web Services, etc.)
- Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
- Experience soliciting and documenting requirements and evolving these requirements into successful solutions
- Very good spoken and written Business English
- Excellent organizational, coordination and planning skills
- Experience and comfort in public speaking situations
About us
As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Make it happen and be part of Munich Re.
- You will work in an environment where we think big: Change and culture are continuously role-modeled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning
- You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders
- We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn
- You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working leveraging digitalization to deliver solutions
- Join us, and experience that we lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged
**Münchener Rückversicherungs-Gesellschaft**
Laura Fuchs
Human Resources
Königinstraße 107
80802 München
-
Teamlead Configuration Management
vor 7 Monaten
Munich, Deutschland Dornier Seawings GmbH Vollzeit**Teamlead Configuration Management (M/F/d)**: Join us at Dornier Seawings, manufacturer of the world’s most advanced amphibious aircraft. Speed, comfort, safety and reliability - fusing to a new form of traveling. The Seastar is the fastest (flying)boat in the marina and meets highest economical standards of the 21st century. With its minor...
-
Munich, Bayern, Deutschland Process& GmbH VollzeitAbout the RoleWe are seeking an experienced Data Scientist and Process Mining Architect to drive projects that bring transparency and value to our customers' digital business processes.Key ResponsibilitiesDevelop meaningful solutions to improve critical metrics for our customers.Collaborate with cross-functional teams to identify opportunities for process...
-
Lak (M/w/d) Im Bereich Configuration Management
vor 7 Monaten
Munich, Deutschland Bishop GmbH VollzeitFür unseren Kunden in der Luft - und Raumfahrtindustrie suchen wir ab sofort einen motivierten Kandidaten für den Standort Donauwörth, Deutschland für die folgende Position: LAK (m/w/d) im Bereich Configuration Management Expertise and Processes Ref. 10218696 **Aufgabenprofil**: Die Mission innerhalb von "Configuration Expertise and Processes" ist es,...
-
Strategic Marketing Expert for Process Excellence
vor 2 Wochen
Munich, Bayern, Deutschland Process& GmbH VollzeitProcessand - A Dynamic Hub for InnovationWe are a rapidly growing data analytics company based in Munich, Germany, with another office in Prague. Our mission is to deliver process excellence for our customers by leveraging process intelligence technologies.We seek an experienced and versatile Marketing Manager who is passionate about driving this mission...
-
Solution Owner, Solution Management, Strategy
vor 7 Monaten
Munich, Deutschland Celonis SE VollzeitWe're Celonis, the global leader in process mining technology, and we’ve delivered enormous value to the world’s largest and most esteemed companies. To continue to help organizations uncover hidden business value opportunities, reduce carbon emissions, and radically improve customer service, we need you to join us. **The Team**: This role will be part...
-
Digital Process Innovator
vor 4 Wochen
Munich, Bayern, Deutschland Process& GmbH VollzeitCompany OverviewProcess& GmbH is a dynamic international company that offers innovative solutions for digital business processes.
-
Data Scientist and Process Mining Architect
vor 7 Monaten
Munich, Deutschland Process& GmbH VollzeitYour mission As a Data Scientist and Process Mining Architect you will be responsible for driving projects that focus on bringing transparency and added-value to our customers' digital business processes. You will focus on generating meaningful and innovative solutions to improve the most critical metrics that keep our customers ahead of the competition....
-
Process Mining Data Expert with International Focus
vor 4 Wochen
Munich, Bayern, Deutschland Process& GmbH VollzeitAbout the PositionWe are seeking a highly skilled Process Mining Data Expert to join our international team in Munich, Germany. As a key member of our data analytics team, you will be responsible for driving projects that focus on bringing transparency and added-value to our customers' digital business processes.Key ResponsibilitiesAs a Process Mining Data...
-
Working Student
vor 7 Monaten
Munich, Deutschland Process& GmbH VollzeitYour mission As a Working Student - Data Scientist and Process Mining Architect you will support our Data Science team in driving projects that focus on bringing transparency and added-value to our customers' digital business processes. You will help to find meaningful and innovative solutions to improve the most critical metrics that keep our customers...
-
Product Owner
Vor 2 Tagen
Munich, Deutschland Project Lary VollzeitProject Lary is an Innovation Builder - we build unique innovations together with our clients, starting from the idea through the MVP to long-term operating systems. For this, we created a process using design thinking, rapid prototyping, and the lean startup methodology. As a Product Owner, you work with the project stakeholders to execute the product...
-
Product Owner
Vor 5 Tagen
Munich, Deutschland Project Lary VollzeitProject Lary is an Innovation Builder - we build unique innovations together with our clients, starting from the idea through the MVP to long-term operating systems. For this, we created a process using design thinking, rapid prototyping, and the lean startup methodology. As a Product Owner, you work with the project stakeholders to execute the product...
-
Lak (M/w/d) Im Bereich Configuration Management
vor 7 Monaten
Munich, Deutschland KMS Zeitarbeit GmbH Vollzeit**LAK (m/w/d) im Bereich Configuration Management Expertise and Processe // AIRBUS**: **Stellencode NS-999-9074**: Die **KMS Group** ist ein Dienstleistungsunternehmen im Bereich Human Resources. Unser Portfolio umfasst die Arbeitnehmerüberlassung, Personalvermittlung, Outsourcing und On - Site - Management in den Bereichen Luftfahrt, Fahrzeugbau,...
-
Process Mining Specialist
vor 2 Wochen
Munich, Bayern, Deutschland Celonis VollzeitAbout the CompanyCelonis is a global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes.Job SummaryWe are seeking a skilled Process Mining Specialist to join our team. The ideal candidate will...
-
Rise Open Fan Senior Systems Rig Owner
vor 7 Monaten
Munich, Deutschland General Electric Vollzeit**Job Description Summary**: As part of the RISE Open Fan Systems team, the Systems Rig Owner owns the rig test readiness for the program for a specific engine module(s). This role partners heavily with the respective module design team, Test Systems Engineering, and Systems Turbomachinery Integrator to ensure rig test execution meets RISE program objectives...
-
Data Science and Process Mining Architect
vor 4 Wochen
Munich, Bayern, Deutschland Process& GmbH VollzeitWe are seeking a highly motivated Data Science and Process Mining Architect to join our team at Process& GmbH, a rapidly growing data analytics company based in Munich, Germany with international offices. As a key member of our Data Science team, you will play a crucial role in driving projects that bring transparency and added value to our customers'...
-
Working Student Business Process Management and
vor 7 Monaten
Munich, Deutschland BayWa r.e. VollzeitArabellastraße 4, 81925, Munich, Germany- Part time- At BayWa r.e. we r.e.think energy - how it is produced, stored and can be best used to enable the global renewable energy transition that is essential to the future of our planet. Based in 30 countries, BayWa r.e. is a leading global renewable energy developer, service provider, distributor and energy...
-
Munich, Bayern, Deutschland Process& GmbH VollzeitAt Process& GmbH, we are seeking a highly motivated and talented Data Scientist and Process Mining Architect to join our dynamic team. This role presents an exciting opportunity to work on projects that bring transparency and added value to our customers' digital business processes.We are looking for a registered student in Computer Science /...
-
Business Process Management Experte
Vor 5 Tagen
Munich, Deutschland Vality One Recruitment GmbH VollzeitIhr Aufgabengebiet - Du hast die Hauptverantwortung für das Thema Business Process Management im Unternehmen - Als Schlüsselrolle fungierst du als Schnittstelle zu allen wichtigen Fachbereichen und externen Beratern - Mit deiner Hands-On Mentalität gehst du proaktiv auf deine Kollegen zu, analysierst die aktuellen Geschäftsprozesse, mapst, entwickelst...
-
Working Student
Vor 5 Tagen
Munich, Deutschland BayWa r.e. VollzeitBayWa r.e. Arabellastraße 4, 81925, Munich, Germany Working student Part time - At BayWa r.e. we r.e.think energy - how it is produced, stored and can be best used to enable the global renewable energy transition that is essential to the future of our planet. Based in 30 countries, BayWa r.e. is a leading global renewable energy developer, service...
-
Marketing Director, Celonis Process Management
vor 6 Monaten
Munich, Deutschland Celonis SE VollzeitWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. **The Team**: In this pivotal role, you'll serve as an integral member of...
