Head of Salesforce Business Unit, Merkle Dach

vor 1 Woche

Frankfurt am Main, Deutschland Merkle Vollzeit

Company Description:
Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices for the Fortune 1000. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Merkle is part of dentsu a global agency network with more than 55,000 employees in 145 markets.

The last twelve months have been a whirlwind of pitch wins, new hires and a fast acceleration across Europe and we have no plans to slow down It really is an exciting time to come and join us

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the centre, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.

**Job Description**:
**Role Outline**:
Salesforce (SF) is the largest business unit within Merkle DACH comprising of a 600+ team of developers and consulting specialists across Switzerland, Germany, Austria, Portugal, Czech Republic, Serbia, Morocco and Italy. It has an annual revenue of around 56 million CHF+ and 30% organic growth year over year. The SF business unit delivers **fully integrated solutions **that provide consolidated intelligent consumer views, allowing Merkle’s clients to accurately activate and personalize initiatives to increase their revenue and efficiency. Being Merkle, **THE Global Salesforce Partner**, the SF business unit members are leaders in designing, implementing and operating Salesforce clouds. As Head of SF, you will be fully responsible for the profit & loss of the business unit.

With **a people focus**, you'll oversee all personnel planning including recruiting, training, staffing, evaluation, promotion, and compensation. Your teams mainly include CRM, Marketing, Commerce, Services, Communities and Integration specialists.

With **commercial and alliances focus**, you'll lead the go to market strategy, and rollout of new service offerings and growing the partnership with Salesforce, in collaboration with the EMEA and Global Salesforce leadership at Merkle. With **client focus**, you are responsible for smooth operations and service delivery on 60+ accounts.

You'll report directly to the CSO and be a member of the Merkle DACH leadership team.

**Key Responsibilities and Accountabilities**
- Lead the SF Business Unit on a differentiated, sustained and healthy growth path, outpacing the market
- Drive a strong people and cultural agenda and foster a context of success for all teams, in line with the excellence of talent development company strategy
- Expand Salesforce partnership to a prime position in the whole of DACH and actively contribute to its evolution in EMEA and Globally
- Play a key role as a thought leader in the Salesforce space and as an executive ambassador of Merkle
- Manage the BU P&L and budget
- Assist the accounting and finance department with the creation of the department’s budget
- Must review the budget often and complete variance reports for any unusual or unexpected expenses
- Assist and mentor the SF business unit Cluster Directors on resources & operations management and business development
- Manage the BU communication internally and towards the market
- Ensure that the teams are properly trained and prepared for their work, in accordance also with the certification targets given by Salesforce
- Manage turnover and vacancies through proper selection and motivation procedures
- Manage alongside with the team dedicated to alliance partnerships, the success of the partnership we have and the fulfilment of the requirements to keep the partnership
- Responsible for fostering positive relationships with the team and clients
- Lead and support business development activities
- Support resolving all client or customer complaints and problems
- Must establish an evaluative process for evaluating progress toward the goal, for both team and individual progress and performance reviews

Qualifications:
**Skills and Experience***
- Significant proven experience in the field or in a related area, including a substantial track record as a successful people leader
- Expertise in digital and CXM, with demonstrable accomplishments in creating value-adding propositions around the Salesforce eco-system
- Deep understanding of Salesforce & their products with extensive experience in growing a partner-based business
- Exceptional communication skills, with a thought leadership track record a plus
- Proven excellence in client leadership
- Some working k

  • Head of Salesforce Business Unit, Merkle Dach

    vor 1 Woche

    Frankfurt am Main, Deutschland Merkle DACH Vollzeit

    Company Description Merkle is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices for the Fortune 1000. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer...

  • Head of Delivery Management

    vor 2 Wochen

    Frankfurt am Main, Deutschland Merkle DACH Vollzeit

    Unternehmensbeschreibung **We Dream. We Do. We Deliver.** **As a** **full-service,** **data-driven customer experience transformation agency**, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. Our...

  • Business Intelligence Lead

    Vor 3 Tagen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Information Technology**: **Frankfurt am Main** **About the job**: You will lead the Analytics & BI Tribe (organizational team structure) composed of different data roles (PM, architects, data engineers, devops, product owners, BI consultants, CDP consultants, Tableau developers). In particular: - Support the roadmap planning for the Analytics and BI...

  • Head of Procurement

    vor 3 Wochen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Purchasing**: **Remote | Frankfurt am Main, HE** **About the job**: - You develop the long-term strategy and vision of the DACH Procurement team, as well as the roadmap to achieve this by creating outstanding Procurement functions - Developing, enhancing and publishing clear SOP's and associated RACI's, supported by relevant training and change...

  • Head of Procurement

    vor 3 Wochen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Purchasing**: **Remote | Frankfurt am Main, HE** **About the job**: - You develop the long-term strategy and vision of the DACH Procurement team, as well as the roadmap to achieve this by creating outstanding Procurement functions - Developing, enhancing and publishing clear SOP's and associated RACI's, supported by relevant training and change...

  • Head of Procurement

    Vor 3 Tagen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Purchasing**: **Remote | Frankfurt am Main, HE** **About the job**: - You develop the long-term strategy and vision of the DACH Procurement team, as well as the roadmap to achieve this by creating outstanding Procurement functions - Developing, enhancing and publishing clear SOP’s and associated RACI’s, supported by relevant training and change...

  • Werkstudent Project Management

    vor 3 Wochen

    Frankfurt am Main, Deutschland Merkle DACH Vollzeit

    **Unternehmensbeschreibung** We Dream. We Do. We Deliver.** Wir sind **Dentsu**. - Und wir sind **Merkle**. **Merkle ist Dentsu's data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation & CXM.** Dabei arbeiten wir als Marktführer in der DACH-Region branchen - und länderübergreifend mit den Top-500-Unternehmen zusammen. In DACH...

  • Werkstudent Project Management

    vor 3 Wochen

    Frankfurt am Main, Deutschland Merkle DACH Vollzeit

    **Unternehmensbeschreibung** We Dream. We Do. We Deliver.** Wir sind **Dentsu**. - Und wir sind **Merkle**. **Merkle ist Dentsu's data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation & CXM.** Dabei arbeiten wir als Marktführer in der DACH-Region branchen - und länderübergreifend mit den Top-500-Unternehmen zusammen. In DACH...

  • Pega Architect

    Vor 5 Tagen

    Frankfurt am Main, Deutschland Merkle DACH Vollzeit

    Company Description We are **Merkle**. - We are **Dentsu**. We **Dream**. We **Do**. We **Deliver**. **Merkle **is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over...

  • Werkstudent Project Management

    vor 3 Wochen

    Frankfurt am Main, Deutschland Merkle DACH Vollzeit

    Unternehmensbeschreibung Als data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation arbeiten wir mit den Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden Digital-Agenturen Namics und Isobar entstanden. Wir sind...

  • Project Management Officer

    vor 2 Wochen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Project Management**: **Frankfurt am Main, HE** **About the job**: - Du arbeitest gemeinsam mit dem Projektmanager und bietest Services wie zum Beispiel standardisierte Projekt Setups, Controllings, Reports, Rechnungsstellung und kundenspezifische Auswertungen an - Als Teil des PMO-Teams wirkst du an der Erarbeitung, Weiterentwicklung und Etablierung...

  • Werkstudent Project Management

    vor 4 Wochen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Project Management**: **Frankfurt am Main, HE** **About the job**: - Du arbeitest gemeinsam mit dem Projektmanager und bietest Services wie zum Beispiel standardisierte Projekt Setups, Controllings, Reports, Rechnungsstellung und kundenspezifische Auswertungen an - Als Teil des PMO-Teams wirkst du an der Erarbeitung, Weiterentwicklung und Etablierung...

  • Werkstudent Project Management

    vor 3 Wochen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Project Management**: **Frankfurt am Main, HE** **About the job**: - Du arbeitest gemeinsam mit dem Projektmanager und bietest Services wie zum Beispiel standardisierte Projekt Setups, Controllings, Reports, Rechnungsstellung und kundenspezifische Auswertungen an - Als Teil des PMO-Teams wirkst du an der Erarbeitung, Weiterentwicklung und Etablierung...

  • Werkstudent Project Management Office

    vor 1 Woche

    Frankfurt am Main, Deutschland Merkle Vollzeit

    **Project Management**: **Frankfurt am Main, HE** **About the job**: - Du arbeitest gemeinsam mit dem Projektmanagementteam und bietest Services wie zum Beispiel standardisierte Projekt Setups und Maintenance an - Als Teil der Projektadministration bist du mit verantwortlich für Projektcontrollings, Reports, Rechnungsstellung sowie kundenspezifische...

  • Head of Salesforce Solutions

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland NTT DATA Vollzeit

    Job Description IT's your turn to enter new spaces. NTT DATA gehört zu den weltweit führenden Dienstleistern für Business- und IT-Lösungen. Mit Weitsicht und Innovationskraft schaffen wir außergewöhnliche Lösungen auf dem Weg in eine nachhaltige und vernetzte Zukunft.#LI-VW1Auf dem Weg zu einem integrierten, globalen Konzern bauen wir unser Enterprise...

  • Werkstudent Project Management

    vor 2 Wochen

    Frankfurt am Main, Deutschland Merkle Vollzeit

    Unternehmensbeschreibung: Als data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation arbeiten wir mit den Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden Digital-Agenturen Namics und Isobar entstanden. Wir sind...

  • Head of Business Excellence

    vor 2 Monaten

    Frankfurt am Main, Deutschland Bruin Vollzeit

    Bruin Frankfurt am Main, GermanyPosted 2 hours ago Hybrid Permanent €120k - €140k - R- Posted by - Rachael Brooks- RecruiterFollow - The Head of Business Excellence is an exciting senior leadership mandate. The role offers the opportunity to join a leading global asset manager’s digital-first company, who are reshaping the future of wealth management...

  • Head of Business Excellence

    vor 3 Wochen

    Frankfurt am Main, Deutschland Bruin Vollzeit

    Bruin Frankfurt am Main, GermanyPosted 2 hours ago Hybrid Permanent €120k - €140k - R- Posted by - Rachael Brooks- RecruiterFollow - The Head of Business Excellence is an exciting senior leadership mandate. The role offers the opportunity to join a leading global asset manager’s digital-first company, who are reshaping the future of wealth management...

  • Account Executive I Mid-market New Business

    Vor 6 Tagen

    Frankfurt am Main, Deutschland Salesforce Vollzeit

    Job Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Business Transformation Manager

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland Merkle DACH Vollzeit

    StellenbeschreibungDu berätst Kunden ganzheitlich zu kommunikativen, prozessualen, betriebswirtschaftlichen und technischen Aspekten.Du bist Experte* in der Beratung unserer Kunden in allen Phasen des Projekts: von der Definition der ersten Vision und der Übersetzung umfassender Herausforderungen in eine konkrete Roadmap, Transformationsprogrammen und der...