Senior Client Advisor

vor 5 Monaten

Hamburg, Deutschland 360 Talent London Vollzeit

**_SENIOR CLIENT ADVISOR _**

**_Hamburg - Germany_**

**About**:

- Italian luxury fashion house focused on apparel, footwear, and accessories
- The brand combines style, creativity and innovation
- Well established and worldwide known brand

**Responsibilities**:

- Serve customers accordingly to the brand selling ceremony and to give advices on general trends in the fashion world showing passion for fashion and luxury products
- Provide exceptional client service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of brand history and heritage
- Guarantee cross and up-selling for all product categories
- Ensure qualitative monitoring and updating of customer information, accordingly to the company tools (CRM), in order to retain actual customers and detect new high potential ones
- Ensure the achievement of individual and store goals, enhancing and developing the business

**Requirements**:

- Minimum 2 years of experience in the retail industry, luxury retail is preferred
- Must be fluent in German and English language
- Excellent communication, relational skills and strong client-focused attitude
- High flexibility and ability to adapt to different clients
- Team-player mentality, commercial awareness and strong business acumen

**Offering**:

- Up to €40 000 annual basic salary based on experience
- Great bonus structure/commission
- Excellent benefits scheme
- Closed on Sundays

**_Explore all of our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok_

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