Ai Bot Specialist

vor 3 Monaten

Berlin, Deutschland Urban Sports Club Vollzeit

**The opportunity**:
As a Bot/AI Specialist for the Customer Experience Operations Team, you will play a crucial role in enhancing customer service efficiency and satisfaction through the design, implementation, and optimization of AI-driven solutions. You will be responsible for developing and maintaining chatbots, virtual assistants, and other automated systems that facilitate seamless customer interactions.

**Your responsibilities**:

- Design, develop, and implement AI-driven solutions, including chatbots and virtual assistants, to enhance customer service capabilities.
- Collaborate with cross-functional teams to understand business requirements and translate them into effective bot functionalities.
- Integrate AI solutions with existing customer service platforms and tools.
- Manage the deployment and testing of bots to ensure a smooth and efficient customer experience.
- Analyze customer interactions with bots to identify areas for improvement.
- Continuously optimize and refine bot algorithms based on user feedback, performance metrics, and evolving business needs.
- Provide training and support to customer service agents on effectively utilizing AI tools.
- Create comprehensive documentation for both internal teams and end-users.
- Work closely with Tech and Product, the Knowledge team to align AI solutions with broader organizational goals.
- Collaborate with stakeholders to identify new opportunities for AI integration.
- Monitor the performance of AI systems, identifying and resolving issues in a timely manner

**What you need to succeed**:

- Hands-on experience in developing and deploying chatbots and virtual assistants
- Familiarity with natural language processing (NLP), AI technologies and machine learning
- Excellent problem-solving and analytical abilities to analyze customer interactions with bots, identify areas for improvement
- Effective communication skills and the ability to collaborate with various teams such as cross-functional teams
- Understanding of customer service processes and a customer-centric mindset.
- Experience working in Customer Service function in a similar environment
- Knowledge of industry best practices in AI and customer service.
- Demonstrate a willingness to continuously learn and adapt to new tools, techniques, and industry best practices in AI and customer service.

**Our offer to you**:

- We're working in hybrid mode offering you flexibility to work onsite and from home
- WorkOUT Life Balance: 30 days paid vacation per year, 2 extra days for volunteering at a cause of your choiceflexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
- Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
- Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes
- A free Urban Sports Club L Pro Membership

**_Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof)._

  • Conversational Ai Bot Architect

    vor 4 Monaten

    Berlin, Deutschland Parloa Vollzeit

    **YOUR MISSION**: To become a Bot - Building Expert! As a CX Design Consultant (f/m/d) (Conversational AI Bot Architect) you will guide and advise our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond. As part of our Customer Success team, you will...

  • AI Recruitment Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Real Voice AI Vollzeit

    About the RoleWe are seeking a highly skilled and experienced AI Recruitment Specialist to join our team at RealVoice AI. As an AI Recruitment Specialist, you will be responsible for managing the full-cycle recruitment process, leveraging our unique AI technology to attract, assess, and hire top talent for our rapidly expanding team.Key...

  • AI Recruitment Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Real Voice AI Vollzeit

    About the RoleWe are seeking a highly skilled and experienced AI Recruitment Specialist to join our team at RealVoice AI. As an AI Recruitment Specialist, you will be responsible for managing the full-cycle recruitment process, leveraging our unique AI technology to attract, assess, and hire top talent for our rapidly expanding team.Key...

  • AI Recruitment Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Real Voice AI Vollzeit

    {"h1": "Revolutionize Recruitment with AI at RealVoice AI", "p": "At RealVoice AI, we're pushing the boundaries of AI in telecommunications. As an AI Recruitment Specialist, you'll be at the forefront of building a team and leveraging our cutting-edge AI technology to attract, assess, and hire top talent.Your mission will be to manage the full-cycle...

  • AI Recruitment Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland Real Voice AI Vollzeit

    {"h1": "Revolutionize Recruitment with AI at RealVoice AI", "p": "At RealVoice AI, we're pushing the boundaries of AI in telecommunications. As an AI Recruitment Specialist, you'll be at the forefront of building a team and leveraging our cutting-edge AI technology to attract, assess, and hire top talent.Your mission will be to manage the full-cycle...

  • Werkstudent:in Sales

    vor 3 Monaten

    Berlin, Deutschland MANAGBL AI UG Vollzeit

    Wir sind MANAGBL. AI, Entwickler des beliebtesten Tools der Immobilienbranche für Kundenservice rund um die Uhr.Unser Ziel ist es, das Gespräch mit deiner Hausverwaltung mittels KI in ein einfaches, positives Erlebnis zu verwandeln. Wir schließen die Lücke zwischen generischen ChatGPT-Anwendungen und komplexen Click-Bot-Lösungen.Trete einem erfahrenen...

  • AI Solutions Specialist

    vor 1 Monat

    Berlin, Berlin, Deutschland Deutsche Rentenversicherung Mitteldeutschland Vollzeit

    Position: AI Solutions SpecialistJoin our innovative team at Deutsche Rentenversicherung Mitteldeutschland, where we are dedicated to harnessing the power of Artificial Intelligence (AI) to enhance our operational efficiency and service delivery. We are seeking an AI Solutions Specialist to play a pivotal role in the integration of AI technologies across...

  • AI Solutions Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Deutsche Rentenversicherung Mitteldeutschland Vollzeit

    Position: AI Solutions SpecialistJoin our innovative team at Deutsche Rentenversicherung Mitteldeutschland, where we are dedicated to harnessing the power of Artificial Intelligence (AI) to enhance our operational efficiency and service delivery. We are seeking an AI Solutions Specialist to play a pivotal role in the integration of AI technologies across...

  • Frontend Software Developer in B2B SaaS AI Startup

    vor 1 Tag

    Berlin, Berlin, Deutschland traide AI Vollzeit

    About traide AIWe are a VC-backed B2B startup that leverages AI to revolutionize customs processes for teams worldwide. Our mission is to empower customs specialists with cutting-edge technology.Job DescriptionWe are seeking an experienced TypeScript engineer to join our team. As a frontend developer, you will work on our web application, collaborating with...

  • Frontend Software Developer in B2B SaaS AI Startup

    vor 1 Tag

    Berlin, Berlin, Deutschland traide AI Vollzeit

    About traide AIWe are a VC-backed B2B startup that leverages AI to revolutionize customs processes for teams worldwide. Our mission is to empower customs specialists with cutting-edge technology.Job DescriptionWe are seeking an experienced TypeScript engineer to join our team. As a frontend developer, you will work on our web application, collaborating with...

  • Sales Engineer

    vor 2 Wochen

    Berlin, Berlin, Deutschland Enterprise Bot Vollzeit

    About the RoleWe are seeking a highly skilled Sales Engineer to join our team at Enterprise Bot. As a Sales Engineer, you will play a crucial role in driving the sales process by delivering captivating demos and solutions that address the specific requirements of potential customers.Key ResponsibilitiesCustomer Engagement: Engage in active discussions with...

  • Sales Engineer

    vor 2 Wochen

    Berlin, Berlin, Deutschland Enterprise Bot Vollzeit

    About the RoleWe are seeking a highly skilled Sales Engineer to join our team at Enterprise Bot. As a Sales Engineer, you will play a crucial role in driving the sales process by delivering captivating demos and solutions that address the specific requirements of potential customers.Key ResponsibilitiesCustomer Engagement: Engage in active discussions with...

  • Sales Engineer

    vor 2 Monaten

    Berlin, Deutschland Enterprise Bot Vollzeit

    Enterprise Bot is a dynamic scale-up founded in 2017. We support major companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others in enhancing their customer interactions and automating processes using our Conversational AI technology.Globally, our team consists of over 60 highly motivated employees from various nations and cultures. Our...

  • Ai Sales Specialist

    vor 4 Wochen

    Berlin, Deutschland Google Vollzeit

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of experience promoting IT business solutions and executing a territory sales strategy. - Experience identifying and driving use cases to solve customer issues. - Experience partnering with technical staff to build business cases and implementation...

  • Frontend Software Engineer in B2B SaaS AI Startup

    Vor 2 Tagen

    Berlin, Berlin, Deutschland traide AI Vollzeit

    About traide AIWe are a VC-backed B2B startup that harnesses the power of AI to revolutionize the way customs specialists and teams work around the globe.Job DescriptionWe are seeking a skilled TypeScript engineer with a focus on frontend development to join our team. As a frontend engineer, you will work on our web application, collaborating with product...

  • Frontend Software Engineer in B2B SaaS AI Startup

    Vor 2 Tagen

    Berlin, Berlin, Deutschland traide AI Vollzeit

    About traide AIWe are a VC-backed B2B startup that harnesses the power of AI to revolutionize the way customs specialists and teams work around the globe.Job DescriptionWe are seeking a skilled TypeScript engineer with a focus on frontend development to join our team. As a frontend engineer, you will work on our web application, collaborating with product...

  • AI Innovation Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland THRYVE Vollzeit

    **Job Summary**THRYVE is seeking a highly skilled AI Innovation Specialist to join our team. As an AI Engineer, you will be responsible for enhancing AI innovation and delivery capacities for the organization.**Key Responsibilities:**Develop prototypes in data science and data engineering to drive business growth and innovation.Oversee general continuous...

  • AI Innovation Specialist

    vor 1 Woche

    Berlin, Berlin, Deutschland THRYVE Vollzeit

    **Job Summary**THRYVE is seeking a highly skilled AI Innovation Specialist to join our team. As an AI Engineer, you will be responsible for enhancing AI innovation and delivery capacities for the organization.**Key Responsibilities:**Develop prototypes in data science and data engineering to drive business growth and innovation.Oversee general continuous...

  • AI Solutions Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland MAM Gruppe Vollzeit

    Unlock the Power of Generative AI with MAM GruppeAbout the Role:We are seeking a highly skilled Dynamic GenAI Solutions Specialist to join our team at MAM Gruppe. As a key member of our AI solutions team, you will collaborate with clients to identify their AI requirements and propose innovative solutions that leverage expertise in Large Language Models...

  • AI Solutions Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland MAM Gruppe Vollzeit

    Unlock the Power of Generative AI with MAM GruppeAbout the Role:We are seeking a highly skilled Dynamic GenAI Solutions Specialist to join our team at MAM Gruppe. As a key member of our AI solutions team, you will collaborate with clients to identify their AI requirements and propose innovative solutions that leverage expertise in Large Language Models...