Cvm Associate

Overview:
Permanent, full-time, hybrid #LI-Hybrid

Create and translate copy from English into German for client communications. You will work within the Client Value Management (CVM) team to execute comms via multiple channels, to drive client conversion, retention, and reactivation strategy.

**Responsibilities**:
**Key Responsibilities**
- Write customer-focused copy for appropriate platforms and purposes, in support of campaigns across:

- Social media
- Simple video or animation scripts
- Web pages
- Brief Content and Design team for delivery of required campaign assets, ensuring content is aligned to campaign objectives, is accurate, on time, compliant, on brand, translated (where required) and signed off by all relevant stakeholders as per process
- Take responsibility for ensuring a deep understanding of regulatory requirements relating to brand and campaign communications
- Ensure all activity is tested and optimised against targets and fed into regional team optimisation workstreams.
- Manage all client touchpoints in a structured and measurable manner by collaborating with global and regional stakeholders

Qualifications:
**Required Qualifications and Skills**
- Proficient in German and English - written and oral
- Proven ability to write effective sales copy and/or social media posts
- Proven ability to translate copy to a required level of proficiency
- Appropriate CRM experience at a similar level within e-commerce-led organisations
- Experience with CRM tools - Salesforce, Marketing Cloud, Automation Builder - will be an advantage
- Previous experience in financial services sector will be an advantage
- Excellent attention to detail.
- Proactive and goal orientated.
- Ability to work to tight deadlines, drive projects and to prioritise effectively.
- Ability to develop effective long-term working relationships both within the department & across departments and at all levels within the organization.
- Experience of creating compelling campaign proposals and presenting results.
- Commitment to continuous improvement and best practice.

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**Desired Skills**
- Educated to degree level or equivalent