Credit Controller

Primary Details

Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 12,000 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are European in our outlook, we are also proudly local in our operations.

If you are looking to progress your career within insurance and want to be part of aa successful organisation with strong growth ambitions, then read on.

Credit Controller (m/w/d)

The opportunity

At QBE Europe, we are currently looking for a Credit Controller to join our European Finance team. This is an exciting time to be joining our as we embark on several projects. We are seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you.

As a Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You will provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.

Your new role
- Be aware of the annual business plan for the Underwriting Division/s your role supports.
- Understanding and incorporating the strategies for achieving individual or work unit objectives.
- Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.
- Review Broker statements, ensuring that any unreconciled premiums are completed.
- Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
- Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
- Analyse all processes related data, highlighting areas of concerns and propose working solutions where applicable.
- Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes
- Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process
- Ensure quality and timely data capture across all processes is accurate enabling effective MI.

About you
- Relationship management experience, establishing and maintaining strong business relationships
- Customer service experience with good communications, negotiation and influencing skills
- Good understanding and ability to analyse detailed reports.
- Fluent in German and English (verbal and in writing)

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better de