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Customer Success Executive
vor 4 Monaten
Cargobase is looking for a Customer Success Executive to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve their transportation management. Our customer base includes leading Fortune 500 companies.
You will be responsible for delivering an extraordinary client experience, whether for a prospective, a new, or an existing customer of Cargobase. Your efforts will ensure that customers buy, adopt, embrace and expand the use of the platform. We’re looking for self-motivated and hard-working individuals with a track record in Customer Service/Customer Success in Enterprise Sales in the logistics and/or SaaS space. We offer an exciting role in a fast-paced, successful, and fun SaaS company
**Responsibilities**
- Tackle users' inquiries on Cargobase platform utilization
- Respond to inquiries within the agreed service level
- Be the go-to resource for customer questions and platform issues
- Provide users with solutions, provide guidance and solve issues
- Help customers fill in any gaps in their product knowledge
- Work with our product and technical teams to report, identify and troubleshoot issues and bugs
- Maintain our excellent service standards to ensure customer satisfaction and retention
**Job Requirements**
- Qualifications: BA/BS degree is required
- 1-3 year work experience is preferred; we will consider fresh graduates
- _Experience in 1 or several of the following: logistics, freight forwarding, customer service, and SaaS user support._
- Excellent written and verbal communication skills in English and German
- Passion for consistently providing a great customer experience
- Ability to troubleshoot tech issues and relay information in a digestible way to customers
- Ability to balance multiple tasks and customer needs simultaneously
About Cargobase Incorporated in 2013, Cargobase was founded with the vision to improve the collaboration between shippers and logistics service providers through a user-friendly transportation management software solution. Our initial solution changed the way spot-freight procurement was done and quickly grew to become the leading enterprise software provider in this segment. _Cargobase’s team_ is a unique blend of logistics and tech professionals. With our deep roots in the logistics industry, we understand the challenges shippers and LSPs face. Interwoven with a tech team devoted to building user-friendly products, we are proud to be transforming the TMS and logistics software space. Our team hails from over 10 nationalities and is spread out across USA, Europe, Asia and Africa. Simplified and automated freight for all, is our vision. To realize that vision, our team at Cargobase dedicates our time, knowledge, skills, and efforts to develop the best transportation management software that will suit the needs of every company that offers transportation and freight services around the world. Our modular transportation management software now serves as a platform that covers all modes of freight services. We provide customization options for all major languages, and our product is being utilized by leading shippers and logistics service providers across the world.
