Customer Service Clerk
vor 5 Monaten
Company Overview
Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.
Headquartered in Houston, Texas, Vibrantz has 65 manufacturing facilities and sales offices on six continents, and we employ 5,000 individuals. We are building a strong, shared culture that is rooted strongly in our six core values that focus on safety, our people, customers, excellence in all we do, environmental stewardship and integrity, ethics, and trust. And we are intent upon fostering a workplace that engages not only employees’ heads and hands and - uniquely - their hearts.
Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 billion under management and are based in New York with an office in Shanghai.
For more information, please visit
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General:
The sales representative is responsible for the timely, cost-optimized,
administrative processing of incoming orders for the territories and customers
the territories and customers he/she is responsible for.
Description of the tasks
Preparation of quotations
Recording of incoming orders, dispatch of order confirmations
Monitoring deadlines to ensure that orders are delivered on time
Requesting and preparing the necessary export documents
Processing of letters of credit and documentary collections
Organizing and monitoring transports, return deliveries
Provision of transport documents and placement of forwarding orders
Invoicing, support of the dunning process, creation of credit notes
Document management and archiving, master data maintenance
Telephone and written contact in English + French with customers, banks, freight forwarders, public authorities, etc,
banks, forwarding agents, public authorities and insurance companies
Support of the sales force
Cooperation and coordination with the laboratory and production departments
Preparation of laboratory orders
Commission and bonus processing
Participation in trade fairs
Translations
Foreign trade, customs law
Complaints processing
Co-design of contracts
Incoming invoice verification for freight forwarders
Collaboration in quality management ISO 9001 and IATF 16949
Preparation of long-term supplier declarations
Location
Alsfeld, Germany
It is the policy of Vibrantz to promote equal opportunity and access in all matters affecting employment with the Company. Vibrantz is committed to providing employment opportunities without regard to race, color, religion, national origin, gender, marital status, age, disability, veteran status, sexual orientation, genetic information or any other category protected by applicable law. This policy shall be applied to each facility of the Company.
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