Cx Director, Europe

vor 3 Monaten


Köln, Deutschland Rentokil Initial Vollzeit

**Company Description**
Are you looking to make your mark in a challenging new role in an international company, using your experience in CX management?

**We are hiring a CX Director for our Europe team**
This person can work from any of our Europe offices, in a hybrid environment

This opportunity brings with it a wide range of opportunities for growth and development in the CX space.
If you have a great understanding of the increasingly complex world of customer experience and the drive to help others succeed then this could be the role for you

**About us**

**Rentokil Initial plc**

Rentokil Initial (RI) delivers services that ‘Protect People, Enhance Lives’. We protect people from the risks of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We aim to enhance lives with services that protect the health and wellbeing of people and the reputation of our customers’ brands. Throughout the world, demand for higher standards of public health, stricter food safety legislation and compliance with workplace safety regulations are driving demand for our service expertise.

Rentokil Initial is a global support services company, operating in all of the major economies of Europe, North America, Asia Pacific and Africa:

- Rentokil Initial is a FTSE 60 company and operates in 80 countries with revenues of over £3bn.
- We are a ‘people business’ with over 40,000 colleagues.
- We offer a wide range of services to businesses, the public sector and residential customers.
- Our core market categories are Pest Control and Hygiene/Washroom services.
- Market leading positions in major markets - UK, US, Australia, France and emerging Asian and Latin American markets.
- Contract based businesses with >85% retention rates.

Rentokil Initial has identified three core values that underpin our business - Service, Relationships and Teamwork. By living our values, we are better placed to offer consistently outstanding customer service.

**Rentokil Initial Europe**

The Europe region spans 19 countries and over 30 businesses. We offer Pest Control, Hygiene & Wellbeing, Dental, Ambius and Textile services to over 200,000 customers. We have ambitions to grow our business strongly over the coming years and have identified that Digital Marketing is a critical element of our plans. Consequently we are looking for a Digital Marketing professional to help work with our country teams to deliver strong performance across all digital channels.

The Customer Experience Director will be the senior CX leader for the European region, responsible for setting and leading the implementation of the CX strategy across the region, with a focus on improving better customer satisfaction, retention, and stronger commercial performance for RI.
They will own the blueprint for what we want it to be like to an RI customer, now and in the future, in all of our 19 European markets, and will deliver this vision through annual action plans set in partnership with the countries and relevant suppliers.
They will play a key leadership role in our mission to implement consistency and best practice across the Region.
The role holder will also be accountable for measuring and reporting on CX KPIs, which includes being the owner of our NPS (c.500k customer surveys per year) and C-SAT programmes, and the associated supplier relationships.

Their focus will be as follows:

- Ensure that all Programme deliverables and approaches are aligned with the CX Blueprint and three year CX Strategy for the region.
- As the senior CX expert for the region, sign off relevant Programme documentation that drive key deliverables, such as PIDs, benefits,change requests etc.
- Where risks and issues arise, support the Programme to define solutions that take account of the Blueprint as well as current challenges / constraints within markets.
- Be the Voice of the Customer in our business, raising awareness and securing buy-in at all levels for the target experiences we want to give our customers
- Update and re-baseline the Blueprint as necessary, including taking account of market and technology developments and opportunities.
- Work with markets and regional / group partners to set and then coordinate the delivery of annual business plans that make the Blueprint real and enhance the experience we are giving to our customers.
- These plans will need to include (but are not limited to) enhancements to: processes, technology, ways of working, colleague skills and performance, and the use of data and insights.
- Work with CX leaders across our markets to build a thriving and effective cohort of colleagues with a shared focus on transforming the experience that we give our customers. Use community forums to share best practice and solve issues together. Ensure that market leaders understand, can influence, and are aligned with the future direction of customer experience in the region.
- Set relevant targets and measure progress across the region.
- W



  • Köln, Deutschland WTW Vollzeit

    **Description**: **Gemeinsam machen wir Potenziale produktiv.** Im Geschäftsbereich **Insurance Consulting & Technology (ICT)** beraten wir Versicherer, die aus ihren Daten mehr herausholen möchten, in allen Aspekten der versicherungstechnischen Wertschöpfungskette - von Pricing bis Reporting, von Cash-Flows bis zu Kapitaloptimierung. In allen diesen...


  • Köln, Deutschland Birkenstock Group B.V. & Co. KG Vollzeit

    BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 6200 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce...

  • Director Marketing Dach

    vor 2 Monaten


    50670 Köln, Deutschland Barry Callebaut Vollzeit

    Director Marketing DACH **Location**:Köln, DE, 50670At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the...


  • Köln, Deutschland Birkenstock Group B.V. & Co. KG Vollzeit

    BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 6200 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce...


  • Köln, Deutschland Willis Towers Watson Vollzeit

    Gemeinsam machen wir Potenziale produktiv. Im Geschäftsbereich Insurance Consulting & Technology (ICT) beraten wir Versicherer, die aus ihren Daten mehr herausholen möchten, in allen Aspekten der versicherungstechnischen Wertschöpfungskette - von Pricing bis Reporting, von Cash-Flows bis zu Kapitaloptimierung. In allen diesen Bereichen haben wir...


  • Köln, Deutschland Willis Towers Watson Vollzeit

    Gemeinsam machen wir Potenziale produktiv. Im Geschäftsbereich Insurance Consulting & Technology (ICT) beraten wir Versicherer, die aus ihren Daten mehr herausholen möchten, in allen Aspekten der versicherungstechnischen Wertschöpfungskette - von Pricing bis Reporting, von Cash-Flows bis zu Kapitaloptimierung. In allen diesen Bereichen haben wir...


  • Köln, Nordrhein-Westfalen, Deutschland Redcare Pharmacy Vollzeit

    About Redcare Pharmacy:We are a leading e-pharmacy in Europe, driven by innovation and passionate teams. Our mission is to create a healthy work environment where every employee feels valued and inspired to contribute to our vision of making healthcare accessible to everyone.About the role:As the Marketplace Director for Belgium, you will be responsible for...


  • 50823 Köln, Deutschland Trusted Shops AG Vollzeit

    _ - Trusted Shops is the leading SaaS company for trust solutions, including customer review systems, buyer protection, and trustmark. With tens of millions of users and tens of thousands of companies, we are building the Community of Trust, where people and business can connect with confidence.We are looking for a **Director GTM Operations** to join our...


  • 50823 Köln, Deutschland Trusted Shops AG Vollzeit

    _ - Trusted Shops is the leading SaaS company for trust solutions, including customer review systems, buyer protection, and trustmark. With tens of millions of users and tens of thousands of companies, we are building the Community of Trust, where people and business can connect with confidence._ We are looking for a **Director GTM Strategy** to join our...


  • 50679 Köln, Deutschland Volvo Cars AB Vollzeit

    Everything we do starts with people. Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. The automotive industry is going through its biggest transformation journey ever. The future is electric, autonomous and online with groundbreaking technologies and new innovative business...

  • Senior UX Designer

    vor 2 Monaten


    Köln, Deutschland Cocomore AG Vollzeit

    **Do you have a liking for top brands, advanced UX, and convincing digital marketing? Does your work make digital products, interfaces, and platforms easy to understand and fun to use? Furthermore, does it connect business strategy and UX/UI to create exhilarating user experiences?** **Here is your opportunity: Join our international team as a Senior UX...


  • Köln, Deutschland Dorel Juvenile Group Vollzeit

    Want to strengthen one of the most beautiful brands in the world? Directly or indirectly - everyone will encounter our products at some point! As our Sales and Training representative it is your mission to grow sales of Dorel Juvenile brands (Maxi-Cosi, Bebeconfort and Tiny Love) as well as train our retailers on product and brand knowledge in the South...