Tooling Administrator

**Your mission**:

- Define and contribute to our tooling strategy by evaluating existing and future tools.
- Act as an expert for the maintenance and iterative development of our customer service tooling (such as Zendesk, Chatbot, FAQ, internal database ).
- Work with our customer service team to identify tooling challenges and develop solutions with a strong customer focus.
- Organize, prioritize and drive feature implementation projects and team requests.
- Solve technical problems without losing sight of IT governance, legal aspects, customer support staff, customers, and cost/time considerations.
- Responsible for integration of apps and API-based functionalities to Zendesk and other tools.
- Manage other administrative task in tools like Jira, Confluence, and other customer service tools.

**Your profile**:

- 3+ years of work experience in a fast-paced, rapidly evolving Customer service environment.
- A minimum of **1** year experience in managing and building Zendesk** (especially in support, explore and guide modules) and driving Zendesk related projects.
- Familiar with Explore datasets, custom reports, metrics
- Certified Zendesk Admin or Explore analyst.
- Technical understanding and experience in operating and administering software with a specific focus on CRM solutions (e.g. Zendesk, Chatbots, internal database systems).
- Analytical expertise, strong problem analysis and pragmatic solving skills in combination with a team player mindset, positive attitude, and high level of professionalism.
- Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
- Comfort with performing hands-on work and driving strategic projects.
- Holistic understanding of the processes and challenges of companies in customer service.
- Excellent communication skills-verbal and written. Proficiency level of English language.
- Familiar with documenting and creating processes and managing Jira boards

**We offer**:

- A unique opportunity combining the energy of a start-up with the power of BMW, Mercedes-Benz Mobility & bp
- Working on products & services with a high social impact
- An international team of talented people who love what they do and live a collaborative spirit
- An open-minded culture with room for growth and the freedom to bring in own ideas
- Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget, offsite/ team events & much more
- Modern, sunny offices in Berlin & Munich

and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

**Get in touch**:
Excited about being a part of the transition to e-mobility?

We are looking forward to hearing from you