Thesis Student

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**About the team**:
**What you’ll do**:
Position title: SAP MEE Customer Success; Industry Division Services DE; Student Job Posting regarding masterthesis
Work Area: Consulting and Professional Services
Location: Any SAP Location in Germany (remote work possible within Germany)
Expected start date: 05/01/24

**In this role, you’ll**:
The aim of the thesis is to prepare and conduct expert interviews with five selected SAP customers in order to derive design principles for an AI-based prototype from the customer's specific requirements.

**Who you are**:
You are a student (f/m/d) at a university or a university of applied sciences. We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Preferred fields of study:

- Methodical work; especially in relation to expert interviews
- Process-Analysis
- Information Technology
- Computer skills:

- Natural Language Processing (NLP); Chat-Bot; Large Language Models
- IT Design and IT Architecture (technical & functional)
- Language skills:

- German - fluent
- English - fluent

The aim of this work is to lay the foundations for the development of an AI-based prototype. In order to create a solid foundation for later programming, we assume that we need to interview five clients from different industries about their approach to determining the appropriate eligible screening-scope. We currently assume that the target solution will function in the same way as a robo-advisor. In other words, we assume that the determination of the eligible scope will be a semi-automated process. All interviews will be accompanied by EY (Ernst & Young), who will take on the perspective of an auditor.

As we better understand customers' target processes, we believe we will be able to identify the data sources necessary to determine the appropriate eligible-screening scope. These sources are also interesting because the goal of the AI prototype (robo-advisor) is to use these sources for the partially automated process already mentioned.

Since the derivation of design principles is initially a theoretical exercise, we expect a student who is interested in developing and conducting standardized interviews, supported by technical solutions such as MaxQDA for storing and evaluating the standardized interviews. Since this is an innovation topic related to artificial intelligence, technical knowledge of AI is also important for conducting the interviews and subsequently deriving the IT design principles.

We therefore want to carry out a master's thesis with the aim of analyzing existing customer processes and the data sources used, then evaluating the database to be able to derive the IT design principles. The thesis then concludes with a first IT prototype, presented as a mock-up solution.

It is intended to then publish the master's thesis in a scientific journal together with the master student. The publication has no influence on the grades.

Customer Interaction in German - Master Thesis in English

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SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 387230 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid