Informationtechnology Specialist

**Duties**:

- Maintains, updates, and manages the U.S. Africa Command firewalls.
- Responsible for daily operations pertaining to Cisco Information Sharing Environment infrastructure to include 802.1x authentication, Identity Management, Comply 2 Connect (C2C), and licensing.
- Oversees implementation and modification of the Non-Secure and Secure Internet Protocol Router (NIPR/SIPR) network architecture.
- Prepares testing and implementation plans. Establishes test criteria and data for network interoperability to ensure all program modules and outputs for assigned project are tested for completeness and accuracy.
- Prepares system documentation for complex assignments in accordance with agency, major command (MACOM), and local standards.

**Requirements**:
**Conditions of Employment**:

- You will be required to provide proof of U.S. Citizenship.
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- Two year trial/probationary period may be required.
- Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
- This position has specific initial background investigation and periodic re-verification requirements since its duties require interaction with children and youth under the age of eighteen (18) years of age on a recurring basis.
- This position is covered by the Alcohol and Drug Abuse Prevention and Control Program.
- This position is designated as IAT Level II position.
- Overtime will be required on short notice.
- Shift work may be required on a 24/7 basis and also may be necessary during exercises, crises, or contingencies.
- Incumbent may be required to temporarily work extended and irregular tours of duty to include days, nights, shifts and weekend.

**Qualifications**:
**Who May Apply: US Citizens**
- Basic Requirement for Information Technology Specialist:

- Specialized Experience: One year of specialized experience maintaining all network defense services in support of the U.S. Africa Command classified/unclassified network; using network management tools to monitor the performance of organizational networks; and configuring and troubleshooting Local Area Network (LAN), Community Area Network (CAN), and Wide Area Network (WAN) routers and switches, ensuring all networking components are maintained. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).
- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

- (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
- (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
- (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
- (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-relate