Technical Support Specialist
vor 2 Monaten
**Work mode**:Hybrid**Onsite Location(s)**:Dusseldorf, Germany**Additional Locations**: Germany-Düsseldorf; Belgium-Diegem; Netherlands-Kerkrade**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.- .**About the role**:
**Your responsibilities include**:
- Providing telephone
- Providing second line Technical Support outside the EMEA region to internal and external customers;
- Diagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues;
- Utilizing all available technical resources to analyze and formulate plans of resolution to address customer problems;
- Escalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems;
- Participating in on-going training, procedural review/development, reporting, and compliance activities;
- Participating in after hours on-call pool for Patient On the Table (POT) calls (optional);
- Supporting business processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service and technical assistance center processes;
- Providing guidance and training to team members on more complicated customer issues and the implementation of short and long-term system improvements.
**What we are looking for**:
- Education level: MBO+/HBO level or equivalent, experience in technical specialization and customer support;
- Excellent English verbal and writing skill, additionally at least one or two of the following languages is required:
- German
- French
- Technical background/proficiency, computer literate;
- Relevant Experience in technical problem-solving environment, distribution, sales and direct customer environment;
- A problem-solving attitude combined with liaison focused communication skills;
- Flexible and representative ;
- Comfortable in challenging situations;
- Good social and communication skills;
- Good Document Practices skills;
- Ambition, eagerness to improve and drive for results.
**Requisition ID**:595591- **Job Segment**:Technical Support, Medical Device, Database, Technology, Healthcare, Customer Service
-
Technical Support Specialist
vor 2 Monaten
Düsseldorf, Deutschland Boston Scientific Corporation Vollzeit**Work mode**:Hybrid**Onsite Location(s)**:Dusseldorf, NL**Additional Locations**: Germany-Düsseldorf; Netherlands-Kerkrade**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
-
Laboratory Support Specialist
vor 4 Wochen
Düsseldorf, Deutschland Repligen VollzeitOverview: We are on the lookout for a Laboratory support specialist that will be responsible for providing technical assistance and expertise to the Repligen sales force and its customers related to the laboratory instrumentation (including spectroscopy) that it sells and supports. Repligen is a life sciences company focused on the development, production...
-
Technical Support Engineer
vor 1 Woche
Düsseldorf, Deutschland UGREEN GROUP LIMITED VollzeitJob Responsibilities Description1、Responsible for providing pre-sale and post-sale technical support for Ugreen NAS products, ensuring customer satisfaction and the image of Ugreen products.2、Assist in communicating with users or channel distributors about products and technology;3、Responsible for updating and maintaining the FAQ knowledge base for NAS...
-
Technical Support Specialist Dach
vor 4 Monaten
40549 Düsseldorf, Deutschland Cepheid VollzeitAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Desktop Support Specialist
Vor 5 Tagen
Düsseldorf, Deutschland Skywaves Rise VollzeitResponsibilities:Experience with Managing windows-based devices including supporting windows hardware including desktop and laptopManage Windows imaging processes using OSD (Operating System Deployment), MDT (Microsoft Deployment Toolkit), and DISM (Deployment Image Servicing and Management).Proven work experience as a Desktop Support Engineer, Technical...
-
Graduate Technical Marketing Specialist
vor 3 Monaten
40472 Düsseldorf, Deutschland Renesas Electronics Vollzeit**Company Description** Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading...
-
Düsseldorf, Deutschland ParentPay Deutschland VollzeitParentPay begann als kleines EdTech-Startup mit dem Ziel, die bargeldlose Zahlung in Schulen zu ermöglichen. Alles begann im Jahr 2002 als eine berufstätige Mutter und ehemalige Lehrerin ihrer Schule helfen wollte, die Zusammenarbeit mit den Eltern ein wenig zu erleichtern. Die Lösung? Das erste Online-Zahlungssystem für Schulen in Großbritannien.Heute...
-
Senior Product Marketing Specialist
vor 1 Monat
Düsseldorf, Nordrhein-Westfalen, Deutschland Aiko Energy VollzeitJob DescriptionAbout Aiko EnergyAiko Energy is a leading provider of innovative solar energy solutions. We are seeking a highly skilled Senior Product Marketing Specialist to join our team.Role Summary:The successful candidate will be responsible for developing and executing product marketing strategies to drive regional expansion. This includes working...
-
Rhythmcare Clinical Specialist, Ep
vor 4 Monaten
Düsseldorf, Deutschland Boston Scientific Corporation Vollzeit**Work mode**:Remote in Country**Onsite Location(s)**:Dusseldorf, IT**Additional Locations**: Remote; Czech Republic-Prague; Germany-Düsseldorf; Greece-Athens (Attica); Poland-Warsaw**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s...
-
Digital Transformation Specialist
vor 3 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland Synpulse VollzeitSynpulse is an established global management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia, and India.">About the RoleWe are looking for a Digital Transformation Specialist to master operational excellence of our clients, drive digital transformation efforts, and ensure...
-
Desktop Support Engineer
vor 2 Monaten
Düsseldorf, Deutschland Excis Compliance VollzeitJoin our team as a Desktop Support Engineer in Düsseldorf, supporting an industry-leading technology and defense client. In this role, you will be responsible for managing Windows 11 upgrades and providing technical assistance on-site at the client’s headquarters. This position offers stability with a minimum one-year project commitment, with annual...
-
Senior Support Specialist
vor 1 Woche
Düsseldorf, Deutschland FlexIT Consulting GmbH VollzeitDu löst gerne technische Probleme und bist immer an einer guten Lösung interessiert? Zudem möchtest Du Deine erlernten Fähigkeiten anwenden und Dein IT-Knowhow vertiefen? Dann ist die Position als Senior Support Specialist (m/w/d) bei unserem namenhaften Kunden in Düsseldorf genau das Richtige für Dich! Aufgaben Komplexe Problemlösung:...
-
SAP MM Technical Support
vor 2 Wochen
Düsseldorf, Deutschland Energize Group VollzeitSAP MM SENIOR SUPPORT CONSULTANT (L2 and L3) - Dusseldorf Hybrid (2x weekly) - English SpeakingEnergize are partnered with a Global Retail organization in Dusseldorf, seeking an experienced Incident and Problem Manager or Senior IT Support Consultant to join their growing Supply Chain and Logistics department.Role Responsibilities:Analyze and resolve issues...
-
Technology Support Specialist
vor 1 Monat
Düsseldorf, Deutschland White & Case VollzeitAm Düsseldorfer Standort unserer Kanzlei suchen wir zum nächstmöglichen Zeitpunkt einen Technology Support Specialist (m/w/d) in Vollzeit. Das erwartet Dich:Desktop-Unterstützungdie Unterstützung der Benutzer bei Hardware- und Software problemen, Wartung und Verwaltung von Desktop-Computern, Laptops, Druckern und anderer HardwareEnge Zusammenarbeit mit...
-
Field Service Technician Packaging Machines
vor 2 Wochen
Düsseldorf, Deutschland SIAT Support S.A. VollzeitAs a Company we support our customers. As an employer, we support your career!Our parent company, Siat S.p.A., is the market leader in high-performance machinery and systems for the packaging industry, creating more environmentally friendly alternatives for a wide range of sectors. At SIAT Support S.A., we make sure that these systems are installed,...
-
Field Technical Consultant
vor 2 Wochen
Düsseldorf, Deutschland Blue Lynx VollzeitOur international client is a Global Fortune 500 leader, providing innovative consumer, commercial and enterprise technology. The company has its operations spread in more than 60 countries, with a portfolio comprising high-quality, secure products and services, covering personal and business hardware and software products.Currently, they are looking for a...
-
Industrial Solutions Specialist
vor 2 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland French Selection UK VollzeitAbout the Role:">We are seeking a highly skilled Industrial Solutions Specialist to join our team in Germany.">About You:">">You will be working closely with our Sales Engineer for Germany, conducting training sessions, addressing customer concerns, and supporting new customer onboarding.">Deliver virtual and onsite product training, focusing on disassembly,...
-
Technical Microsoft Dynamics Consultant
Vor 4 Tagen
Düsseldorf, Deutschland Lang & Fragmeier Consulting VollzeitWe are seeking a highly skilled Technical Microsoft Dynamics Consultant to join our dynamic team at Lang & Fragmeier Consulting GmbH. This role involves working closely with clients to design, develop, and implement Microsoft Dynamics 365 for Finance & Operations (F&O) solutions including Microsofts Power Platform. The ideal candidate will possess strong...
-
Düsseldorf, Deutschland Eventix VollzeitAre you the ambitious, enterprising and driven support specialist we are looking for? Are you living in Düsseldorf area or near the German border (Venlo area) and do you speak fluent German? Do you always put the customer first, do you have an affinity with the event tech industry and do you want to work in a young and inspiring team? Send us a message, we...
-
Düsseldorf, Deutschland Eventix VollzeitAre you the ambitious, enterprising and driven support specialist we are looking for? Are you living in Düsseldorf area or near the German border (Venlo area) and do you speak fluent German? Do you always put the customer first, do you have an affinity with the event tech industry and do you want to work in a young and inspiring team? Send us a message, we...