Senior Claims Professional
Vor 4 Tagen
We are looking for an experienced problem solver to join the claims Call Center Team of our client as a Senior Call Center Representative. We need an enthusiastic individual who can listen to customer service claims issues, and offer solutions to each problem, and will be the lead for excellent customer service delivery to providers via the call center.
**About the role**:
Answers incoming customer calls regarding billing issues, claim outcomes, benefit coverage, and general client concerns.
Responsible for maintaining a high level of professionalism with clients, and working to establish a positive rapport with every caller.
Responds to complex/difficult inquiries from both internal and external customers in an accurate and timely manner.
Assists the claims supervisor with escalated calls.
Do you have what it takes?
Empathic listener and persuasive speaker.
High sense of personal accountability.
Ability to contribute expertise.
Excellent problem-solving skills.
Fluent in Dutch.
Wir freuen uns Sie kennenzulernen
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