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Customer Success Specialist
vor 4 Monaten
**About Talixo**
Talixo is the world’s leading B2B ground transportation solution, offering pre-booked minicab and limousine services through its global network of drivers and vehicles.
With innovative in-house technology, Talixo is revolutionizing travel by seamlessly integrating with booking flows of travel industry partners. So no matter if travellers book a flight, hotel or any other travel activities, Talixo targets to have them book a transfer and A to B services as well to ensure a seamless travel experience - door to door.
Talixo is available in more than 1,100 cities worldwide and is achieving exponential growth after a 2-year "pandemic break". In a short time, Talixo has become the preferred global booking solution for online travel agencies, corporations, airlines, hotel chains, travel agencies and numerous strategic travel partners.
Talixo is financed by both private and institutional investors, including Deutsche Bahn.
As we’ve been experiencing a skyrocketing phase of growth and we never compromise on quality - we need your talent
We’re looking for a Customer Success Specialist who will drive our international expansion in the B2B and B2B2C travel space.
**Responsibilities**:
- Drive customer success, working proactively with partners and customers to ensure reaching joint objectives
- In collaboration with the sales team manage and maintain major Talixo customers around the world across all B2B sales verticals (online travel agencies, corporations, airlines, travel agencies, tour operators,...)
- Scoping technical solutions and successfully rolling out customer and partnerships at the highest standard
- Coordination of internal marketing activities for major customers in order to increase booking volume and sales
- Active participation in the acquisition and closing of potential major customers together with the Talixo sales team
- Analysis of the booking activity of major customers and derivation of measures to increase sales and customer satisfaction
- Analysis of partner quality and commercial metrics and driving initiatives to improve these KPIs
- Close cooperation with marketing and IT teams to improve the Talixo products for the customer
- Report to the Head of Global Sales
**Requirements**:
- Ability to manage complex projects and engage with internal and external stakeholders
- Excellent knowledge of German and English. Other languages are a plus
- Successful completion of a degree (Bachelor), especially business administration and marketing
- Experience in sales, sales support or customer success, preferably in the B2B area
- Technically adept and interested in innovative, online-based software products
- Proactive, solution-oriented thinking and acting, negotiation skills and enthusiasm
- Excellent written and verbal communication skills, including presentation and analytical skills.
- Advanced skills with using Microsoft Office and G-Suite products, e.g. Excel, Powerpoint
- Strong Analytical, independent and result-oriented way of working
- Rapid receptivity and willingness to learn
- Team player interested in working in an international environment
- Any travel industry experience is a plus, especially in business travel
**What we offer**:
- We are growing fast, so can your career We have a structured personel development & training approach for you to reach new heights
- Flexible vacation policy and working hours
- Working directly with an experienced sales team in the highly innovative corporate mobility market
- Dynamic and international work culture with a helpful team that enjoys their work every day
- Multiple international travel opportunities
- Flexible working arrangements and appealing company benefits (i.e. subsidies on gym pass, public transport ticket)
- Vouchers for Talixo rides
