Associate System Administrator

vor 1 Monat

Hamburg, Deutschland BIGPOINT GMBH Vollzeit

The Associate System Administrator is in charge of the technology which our employees need to be able to do their business. His main focus is providing a fast and satisfying 1st level support to Bigpoint’s employees. As a secondary objective, the Associate System Administrator engages in server side administration and projects as provided by the Team Lead / Seniors.

Tasks
- Administrate Workspace IT Hardware
- First level support; support employees with any matters concerning the office IT infrastructure (client hardware, software, services)
- Automation; automate and optimize initial and configuration of workstation, automate and optimize periodic updates to the Office IT infrastructure, and automate recurring tasks where appropriate
- Responsible for Linux Server Administration: communication services (Asterisk), and business Applications (Jira, Confluence, SAP)
- Support Software License management.

**Requirements**:

- Professional education in IT Business is required
- 3-5 years experience as an IT System Administrator for Server and Client Technology
- Maintain a close, professional and pragmatic, solution-oriented working relationship with all relevant stakeholders at all times
- Actively demonstrate strong service mentality in interactions with internal and external customers
- Empower decision-making and issue resolution at the lowest possible point in the organization and demonstrate effective, pragmatic decision-making behavior with as few occasions of escalation to next level as possible
- Thinks creatively and independently to continually improve processes
- You have strong knowledge about server administration and networking (e.g. Active Directory, Fileservers, VPN servers, Firewalls, etc.)
- You are familiar with Bash & Powershell as a scripting language
- You are experienced with common Office technologies (Windows Clients, Mac OS Clients, Active Directory, VoIP, conference systems, etc.)
- You have decent experience with Linux servers
- You are a team player and you love to share knowledge
- Ability to deliver execution quality on a daily basis in a dynamic environment on tight deadlines
- Strong understanding of required technologies, processes, and tools, including highly available services
- Ability to identify improvement potential for services rendered to employees (cost, service level) and to address these potentials
- Strong customer service and problem-solving skills
- Demonstrated soft skills required such as presentation of ideas and clearly articulating the concepts to senior management
- Ability to provide outstanding customer service, be a good listener and work well with others
- Self-motivated, able to work independently, and takes initiative
- Ability to multitask in a fast-paced environment
- Ability to learn new content areas and new skills quickly and well required
- Professional attitude and work habits
- Ability to work through ambiguous work situations
- Fluent English skills.

**Benefits**:

- Why you will love working at BIGPOINT... Entertain millions of players with high-quality games, disrupt the markets with new multiplayer ideas in multiple different genres and tech projects
- Matrix structure that offers the possibility to work on multiple projects with a lean hierarchy for fast decision-making
- Work-Life Benefits fully remote from around Germany, flexible working hours, 30 days of vacation
- Visa & Relocation Support
- Wellbeing Benefits attractive rates for a gym membership in cooperation with QUALITRAIN
- Mental Health Benefits anonymous employee counselling at Fürstenberg Institute
- Activity Package regular team events, hackathons, and company events
- Education Package yearly education budget for every employee.

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