Transition Specialist

**U.S. Citizenship Required**

**Why join our team?**

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It’s a calling. (Do what you like, like what you do)

Here is what an independent external survey told us:

- 97% agree they like the work they do
- 90% are satisfied with the pay and benefits
- 95% would recommend working here to friends and family
- 95% would recommend the USO services to a friend

The Transition Specialist is responsible for the delivery of USO transition services and programs to troops and their families.

**Principal Duties and Responsibilities (*Essential Duties)**
- Support assigned clients by providing a concierge approach to assist clients in designated focus areas, connecting clients to needed resources for success during a PCS move or final transition to civilian life.
- Support Site Manager’s local working relationships with U.S. military and local community leadership in order to maximize service awareness and delivery.*
- Design and keep detailed records of Individual Action Plans within USO’s Salesforce system. Provide trusted partner resources and community connections to assist in meeting individual and/or family goals. Complete individual action plan goal as part of collective program goal across enterprise.*
- Assist with design and distribution of marketing materials across multiple channels in order to raise awareness of local USO’s transition programs and services. Represent the organization at scheduled events and outreach programs as assigned by leadership. Promote and gather feedback through survey and data collection and enter into USO’s data collection system.*
- Coordinate with local USO leadership to ensure appropriate and adequate volume of volunteers, supplies and other resources are available for all programs, services, events and activities.*
- Assist with conducting needs assessments and compiling performance metrics related to the delivery and quality of USO’s transition services.
- Other duties as assigned.

**Job Specifications**
- High School Diploma or equivalent. Postsecondary coursework in psychology, sociology, or social work preferred.
- 2-4 years work experience in a customer service or administrative support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense, U.S. Department of Labor, Veteran’s Administration, and other compatible public and private services available within assigned geographic service area.
- Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to assess and communicate what can and cannot be done by USO’s transition services.
- Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Must be a strong advocate of the USO’s mission.

**Details**
- U.S. Citizenship Required
- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check - education, criminal and driving required.
- This USO SOFA status position, in Germany, is available to U.S. Citizens only that are not normal residents of Germany or NATO family members who have immigration visa and SSN and meet specific conditions. This position does not provide logístical support.
- The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some **direct quotes from employees**:

- The organization truly cares about the people who work here.
- I have been with the USO for 4 years a