Global Competence Master
Vor 7 Tagen
**FIRST IN MIND. FIRST IN CHOICE**
**Join us at Atlas Copco **Our expertise: connections that last. When it comes to adhesive bonding, self-pierce riveting and flow drill fastening, we are the first choice for automotive manufacturers and industrial companies all over the world. The ingredients of our recipe for success and our continuous growth: cooperation, openness, inventiveness, entrepreneurship - and especially our employees, who help shape this progress every day. For them, together with the entire Atlas Copco Group, we create an attractive environment that is continuously in motion.
Are you an expert on Adhesive systems and/or Vision systems?
Do you have good level of understanding customer processes in BIW, PaintShop or Battery plants?
Are you ready to take the next step and be a part of the Global Competence Development Team?
Do you hold a strong passion to share your knowledge with your colleagues all around the world and ensure that your products are the best supported in all markets?
Would you like to challenge the traditional way of training? Create the new way of learning for this digital era and bring it to anytime, anywhere available on any device?
Does it sound exciting? Then keep on reading as this might be something just for you.
**An exciting opportunity**
This is an exciting opportunity for a technical expert who takes and creates ownership of the global competence development of our Service Division. Generate a learning syllabus using alternative sources of material including knowledge sharing & experience. Support initiatives for competence sharing to support our service colleagues in development and having a hands-on approach.
We are looking for a passionate person with interpersonal skills a digital mindset who thrives on developing excellent technical support competence for our customer centers. A technical spirit and high level of energy, a strong interest in meeting people and learning cultures, a person with a passion to develop others and to see them grow, with a strong belief that “everyone can learn and develop”.
**Why to have this position?**
You are the ambassador for ADH and vision system for service division globally. Your mission is to ensure that knowledge is integrated and transferred to all customer centers / Technicians to ensure we have the most competent people in the field to provide product services and customer satisfaction.
Your mission will become the connection point between R&D, Product Management and Service to provide technical competence activities for our customer centers. This will be driven by you through alignment activities, creation of training material, orchestrating training sessions to include global product strategies and local knowledge developments for all customer centers.
This will happen in cooperation with our R&D and Product Managers but also with the Service Business Line Managers and Operation Managers in the different countries using all modern training methods, consolidating the Master Trainer Network. As with many products centric companies’ revision and adaptations will a major focus and you will be responsible to keep the information up to date with the latest technical support documentation and competence development.
In this position you will report to the Manager Global Installation and Commissioning GICS for the time being where there is a clear plan to move this reporting line to the Global Training Manager.
**Main responsibilites**:
- Support the competence development globally for ADH and integrated Vision systems
- Support the development and creation of training materials in accordance with the World Class Trainings Service standards in cooperation with the R&D department, Product Manager, customer center, user and the Global Competence Development Team.
- Preparation of trading material for our Service technicians in the CC
- Multiply competence by performing Service trainings for our Technicians in customer centers globally. (Virtually and Classroom)
- Continuous update of the assigned topics by active communication with appropriate Product Company.
- Provide technical advice and coordination for key projects worldwide.
- Support Engineers in the CC and local trainers in relation to technical support and development
- Perform competence development activities in cooperation with Global Competence Development Team.
- Create / record and develop from individual assessments related to competence requirements / Gaps
- Ensure safe working materials and methods are adapted and training provided to support safe working practices.
**Experience requirements**:
- You are proud of being an expert with profound knowledge of the product.
- You have solid technical background and knowledge of ADH and Quiss systems and solutions, as well as good understanding of customer center’s service activities and technical standards and customers’ requirements.
- You enjoy communicating to people cross all levels in
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