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Customer Support Agent
vor 4 Monaten
We are Apaleo
Apaleo's API-first property management platform empowers accommodation providers to design a technology stack that creates unique digital guest & staff experiences. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue.
Are you up for the challenge? We're looking for a **Customer Support Agent - German speaking (f/m/d)** to join our team
**What You'll Be Up To**:
As part of the Customer Support team, you will help customers to utilize our platform to the fullest. You will take responsibility for the experiences our customers have with Apaleo and you will work closely with our business development and product teams, embodying the API-first and open platform vision.
- You will share the Apaleo platform vision with our customers to help them innovate their hospitality business;
- While answering customers' questions in our ticketing system, demonstrate your product knowledge to provide guidance and solutions and help enable the success of our customers;
- Using your insights from tickets and onboardings, contribute to the creation of customer
- and internal-facing documentation for self-service.
**Your skills**:
- You have worked in the hospitality industry or have a related career;
- You are curious and eager to learn, and you have a strong interest in technology;
- You have sharp problem-solving skills and are ready to own challenges from start to resolution;
- Self-management and responsibility;
- You possess full professional proficiency in German and English. French language skills are a plus;
- You are attracted by excellence, not afraid to fail and want to move fast.
**We offer**:
- A diverse team of motivated and international experts from various disciplines and backgrounds;
- Flexible structure with a flat hierarchy;
- A key role in one of the most promising international start-ups in the hospitality industry, located in the heart of Munich;
- Fair compensation with a transparent peer review and career progression plan;
- Flexible hours and free choice of work location + we support fully Remote work;
- Team events: cocktail club, dinners, meet-ups, Oktoberfest;
- 30 vacation days per year;
- Free public transportation inside the city of Munich.
**What You Will Get From Us**:
You will be a part of an exciting, open and agile team, where your voice matters and where it has a company-wide impact. We are committed to building a diverse and inclusive environment for everybody. With us, you not only have the opportunity to shape the future of hospitality but also to shape your own career in any direction. We want you to grow with us
