Aktuelle Jobs im Zusammenhang mit Customer Support Specialist - Hamburg - Container xChange

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland S-KON Sales Kontor Hamburg GmbH Vollzeit

    Customer Support Specialist / Kundenberater (m/w/d) bei S-KON Sales Kontor Hamburg GmbH | softgardenCustomer Support Specialist / Kundenberater (m/w/d)Full-time Germany Hybrid No prior experience required Ready for your next career advancement?Join us as a Customer Support Specialist (m/w/d) in the freenet Telefónica Competence Center.Your Role:Become a...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland DG timework GmbH Vollzeit

    Exciting Opportunity for a Customer Support SpecialistAre you seeking a rewarding position within a respected organization? As a Customer Support Specialist, your role will encompass:Addressing customer inquiries through various communication channelsResolving issues and ensuring customer satisfactionDelivering detailed information about products and...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland iperdi AHR GmbH Vollzeit

    Job Title: Customer Support Specialistiperdi AHR GmbH is seeking a dedicated and personable individual to become a part of our dynamic team as a Customer Support Specialist. In this role, you will be tasked with addressing customer queries, managing order processing, maintaining customer records, and organizing appointments.Key Responsibilities:Address...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland Piening GmbH Vollzeit

    Exciting Career Opportunity Piening GmbH is seeking a motivated and customer-focused sales expert to join our team in a temporary role with the potential for a permanent position. Key Responsibilities of the Customer Support Specialist:Oversee a designated customer portfolio Offer guidance and facilitate sales Attract new clientele Record conversation...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Piening GmbH Vollzeit

    Exciting Career Opportunity Piening GmbH is seeking a motivated and customer-focused sales expert to join our team in a temporary role with the potential for a permanent position. Key Responsibilities of the Customer Support Specialist:Oversee a designated customer portfolio Offer guidance and facilitate sales Attract new clientele Record conversation...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland S-KON Sales Kontor Hamburg GmbH Vollzeit

    Are you ready to elevate your career?Become a Customer Support Specialist at S-KON Sales Kontor Hamburg GmbH. In this role, you will engage in a comprehensive customer service strategy, addressing everything from order processing to customer engagement and retention.Prepare yourself for a dynamic environment with ever-evolving demands and topics within the...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland S-KON Sales Kontor Hamburg GmbH Vollzeit

    Are you ready to elevate your career?Become a Customer Support Specialist at S-KON Sales Kontor Hamburg GmbH. In this role, you will engage in a comprehensive customer service strategy, addressing everything from order processing to customer engagement and retention.Prepare yourself for a dynamic environment with ever-evolving demands and topics within the...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland DG timework GmbH Vollzeit

    Exciting Opportunity for a Customer Support SpecialistAre you ready to take on a new role in a reputable organization? As a Customer Support Specialist, your key responsibilities will include:Addressing customer inquiries through various communication channelsResolving customer issues while ensuring a positive experienceDelivering detailed information about...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland DG timework GmbH Vollzeit

    Exciting Opportunity for a Customer Support SpecialistAre you seeking a rewarding position in customer service? At DG timework GmbH, we are looking for a dedicated Customer Support Specialist who will play a vital role in our operations.Key Responsibilities:Addressing customer inquiries through various communication channelsResolving issues and ensuring...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland S-KON Sales Kontor Hamburg GmbH Vollzeit

    Are you ready to elevate your career?Step into the role of a Customer Support Specialist at S-KON Sales Kontor Hamburg GmbH. In this position, you will engage in a comprehensive customer service strategy, managing everything from order processing to customer retention and development.Prepare yourself for a dynamic environment with ever-evolving challenges in...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland S-KON Sales Kontor Hamburg GmbH Vollzeit

    Are you ready to elevate your career?Step into the role of a Customer Support Specialist at S-KON Sales Kontor Hamburg GmbH. In this position, you will engage in a comprehensive customer service strategy, managing everything from order processing to customer retention and development.Prepare yourself for a dynamic environment with ever-evolving challenges in...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland RISK Vollzeit

    Job OverviewRISK is seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various communication channels.Respond to...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland RISK Vollzeit

    Job OverviewRISK is seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various communication channels.Respond to...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland AppLike Group Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at AppLike Group. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide high-quality customer support through various channels, including phone, email,...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland ARCTA Vollzeit

    About ARCTAWe are a dynamic Direct-to-Consumer (D2C) project of Soulriver GmbH, combining our passion for nature with the energy of e-commerce to create unique experiences and products.Job SummaryWe are seeking a talented and enthusiastic individual to join our Customer Support Team as a Customer Support Specialist. As a key member of our team, you will be...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland ARCTA Vollzeit

    About ARCTAWe are a dynamic Direct-to-Consumer (D2C) project of Soulriver GmbH, combining our passion for nature with the energy of e-commerce to create unique experiences and products.Job SummaryWe are seeking a talented and enthusiastic individual to join our Customer Support Team as a Customer Support Specialist. As a key member of our team, you will be...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland ARCTA Vollzeit

    About ARCTAWe are a dynamic Direct-to-Consumer (D2C) project of Soulriver GmbH, combining our passion for nature with the energy of e-commerce to create unique experiences and products.Job SummaryWe are seeking a talented and enthusiastic individual to join our Customer Support Team as a Customer Support Specialist. As a key member of our team, you will be...

  • Customer Support Specialist

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland Schenker Deutschland AG Vollzeit

    Position Overview:We are seeking a Customer Support Specialist (m/f/d) to become a vital member of our team at Schenker Deutschland AG. In this role, you will serve as the primary contact for our clientele, delivering thorough assistance and guidance regarding our offerings, service timelines, and shipping documentation on both a national and international...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland Schenker Deutschland AG Vollzeit

    Position Overview:We are seeking a Customer Support Specialist (m/f/d) to become a vital member of our team at Schenker Deutschland AG. In this role, you will serve as the primary contact for our clientele, delivering thorough assistance and guidance regarding our offerings, service timelines, and shipping documentation on both a national and international...

  • Customer Support Specialist

    vor 1 Monat

    Hamburg, Hamburg, Deutschland FFG FINANZCHECK Finanzportale GmbH Vollzeit

    Become a part of our innovative online credit comparison service in Germany as we strive to transform the digital credit landscape and have been honored as a leading employer.We are in search of a Customer Support Specialist - Client Acquisition (m/f/d) to enhance our Pre-Sales Team, which is composed of approximately 40 diverse professionals.Position...

Customer Support Specialist

vor 4 Monaten

Hamburg, Deutschland Container xChange Vollzeit

Job description

In the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth. But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly complex, manual, and error-prone.

That’s why our ambition is to use technology to simplify the logistics of global trade, making the processes around the container as simple as the container itself. We do that by providing a neutral infrastructure that connects all logistics companies to remove friction and create economic opportunity.

Customer Support Specialist - (f/m/d)

As our Customer Support Specialist, your mission is to help us take our Customer Service to the next level by leading main projects, tackling critical cases, and most importantly, by working very closely with the leadership team

Your goal is to build a seamless customer experience by overseeing all the team’s processes, tools, and day-to-day activities. You will own the escalation topics playbook, seek constant deep product knowledge, identify training opportunities, and help develop and deploy the team’s business plan. Take ownership right from day one and find solutions with little management.

**Requirements**:
Your responsibilities in a nutshell
- Set up and optimize the Escalation Management by making sure all processes are clear, followed by the whole team, all escalations are properly logged and that major cases have clear playbooks or templates for solving them
- Catalogue support topics and identify improvements across departments to avoid escalations
- Provide exceptional customer service by owning, cataloguing, solving and if necessary, handing over escalated tickets of the highest importance
- Reduce the number of open escalations by standardizing the Escalation Process - let’s take our Customer Service to the next level
- Create and execute an awesome training program for our Customer Support newbies, making sure everybody gets properly onboard
- Help develop and deploy the team's business plan, including metrics and strategic initiatives
- Assist with all areas of responsibilities including but not limited to new hire training, monthly incentives, associate engagement, and leading meetings.
- Analyse and pitch your idea of how to monetize customer support to the upper management

What we’re looking for
- You have a proven track record in Customer Relationship Management, Project Management, People Management, and ideally in Service Quality Management
- You have over 3 years of experience in the Digital Customer Service background and over 3 years of Helpdesk experience and are eager to join us in our brand new office in Hamburg often
- You have a customer-oriented and data-driven mindset and have the ability to empathetically solve tricky problems, to mediate between different customers and to find an acceptable solution to both
- You are a team player with leadership spirit, able to work as a unit and guide team members through the team’s goals, KPIs and OKRs, inspiring and motivating the people around you
- You are high-energy, diligent, and proactive with Project Management skills and the willingness to learn
- You are a great communicator and listener with excellent English communication skills; additional languages are a great plus
- Experience in the Shipping or Logistics industry and with Salesforce, Salesforce Service Cloud Experience, Microsoft Excel, SQL and Google Data Studio skills would be super nice to have

What we have to offer
- Ownership from day one & direct impact on the success of our company
- A dynamic and international team with 60+ nationalities across our growing 300+ team members & extremely flat hierarchies
- A highly scalable product with a proven product-market fit ready to change the industry & do something good
- A great working atmosphere with an open-minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can't wait for you to join
- A fast-paced work environment and complex intellectual challenges from day 1
- Great location - brand new office in the heart of Hamburg, enjoy the view of the iconic Elbphilharmonie concert hall from our rooftop terrace
- It goes without saying: Flexible home-office rules, regular team events (also online), and of course, a wide variety of fruits, snacks and drinks in the Hamburg-office
- A competitive equity package, all employees become shareholders in xChange
- Subsidised HVV Profi ticket to travel freely within Hamburg
- Opportunity to lease a bike and pay through your monthly payslip (huge discounts included)
- Access to the Fürstenberg Institut for personal coaching and counselling
- Support for German language classes
- Refer a friend for our full-time positions and get a nice referral bonus