Sales Support Specialist

vor 3 Wochen

Frankfurt am Main, Deutschland U.S. Bank National Association Vollzeit

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

**Requirements**:

- A detailed understanding of the customer boarding process and potential break points i.e. Scrub fails, RTS, Terminals on hold etc.
- Provides product support (including terminal, software, value add products) which includes feature functionality, live demonstrations as well as system integration and development tools.
- Assists sales staff in identifying the appropriate contract for new merchant relationships
- Engage with customers in a professional and timely manner to advocate on behalf of our sales persons.
- Adheres to departmental SLA/KPI’s with a focus on driving revenues and quicker speed to board.
- Maintains current knowledge of required paperwork & supporting documentation, operating systems, procedures, card association regulations, and pricing methods.
- Researches and resolves issues for both internal and external sales staff. Processes third party certification requests as well as validating certified vendors on the Elavon platform.
- Maintains internal websites with current information on card schemes and pricing and notifies sales teams of changes.
- Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

**Requirements**:

- ** Strong language skills supporting work across multiple portfolio’s (fluency in English and German essential).**
- ** Experience in administration duties.**
- Strong communication and customer service skills.
- Basic math and problem-solving skills.
- Proficient in Microsoft Office products.
- Knowledge of the Payments Industry is a nice to have

**What we offer**:

- Full time position, employment agreement
- Hybrid working model
- 30 days vacation
- Lunch voucher
- Employee Assistance & Wellbeing Program (EAP)
- Group Accident Insurance
- Highly professional, multicultural environment and high standards of work
- Work in a dynamic team with a supportive inclusive culture and strong values
- Interaction with Clients and Colleagues across the globe
- Good atmosphere at work and comfortable working environment

**Benefits**:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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