Delivery Project Executive

Introduction

IBM Systems is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.

Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM systems success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.

Your Role and Responsibilities

For our project team in DACH, we are looking for a senior Delivery Project Executive (DPE) for managing complex projects, contracts, and service accounts. As DPE, you will be the primary focal point for IBM service delivery in support of the client's operational environment. You ensure service delivery customer satisfaction objectives, contract costs, and service level agreements are met. You maintain strong client partnership and you lead the service delivery team according to a defined scope of services in front of the client.

Required Technical and Professional Expertise
- 5 years experience in the banking industry with multiple years of ATM experience.
- Excellent communication and interpersonal skills with fluent German and English.
- Able to lead and manage client expectations, requirements and strong client relationships including strong negotiations skills.
- Experienced in understanding and managing complex service contracts including managed services and/or operational services.
- Leadership skills to lead and manage diverse delivery teams.

Preferred Technical and Professional Expertise
- Able to adjust and be flexible in the face of uncertainty.
- Ability to manage multiple priorities under pressure.
- Proactive, responsible, independent, and self-managed.

About Business UnitIBM Technology Lifecycle Services helps IT leaders think differently about their infrastructure. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. We provide proactive, reactive, onsite, and remote IT support for over 30,000 IBM and non-IBM devices. Our advanced technologies and global partnerships with leading networking, security and software providers can help you simplify IT support management by streamlining multiple contracts to deliver OEM-quality IT support through a single point of contact.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.