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Employee (F/m/d)

vor 4 Monaten

Berlin, Deutschland Mercedes-Benz AG Vollzeit

Job category:

Marketing / Sales / Communications
Department:

Telefonische Kundenbetreuung Berlin
Organization:

Mercedes-Benz AG
Location:

Mercedes-Benz Own Retail Berlin, Berlin
Start date:

30.11.2023
Publication date:

12.10.2023
Job number:

MER0002VLA
Working time:

part time

**Tasks**

Whether cars or vans - in the Mercedes-Benz dealerships we are true professionals when it comes to selling and servicing our vehicles. We are there for our customers personally at the dealership and with several thousand employees at many locations in Germany.
- Does your heart beat for Mercedes-Benz? Then become part of our team We offer you more than just a job:

- Above-tariff remuneration as well as vacation and Christmas bonuses
- 30 days of annual vacation with a 36-hour week
- Company pension scheme
- Company health insurance and attractive offers for health promotion
- Employee conditions for our vehicles and other benefits
- Employer subsidy for capital-forming benefits
- Flexible working in flextime as well as mobile working possible
- Extensive training offer
- Your tasks:

- Qualification of all incoming external calls for Mercedes-Benz and smart in compliance with telephone standards, call guidelines and defined processes with the aim of concluding inquiries professionally or forwarding them to the responsible departments in a competent and target-oriented manner (across branches)
- Maintenance of data in the document management system
- Application of MoRe, SIS, VGV, LMS and the Here2Help knowledge database to prepare customer information
- Use of the options available via the social intranet, the Here2Help knowledge database and teams regarding the product range, marketing activities, opening times, etc.
- Product range, marketing activities, opening hours, presence of salespersons / team foremen etc.
- Arrange and record service appointments according to the given standard
- Provide information about completion dates of repair vehicles

Inspire our customers with your passion for automobiles, your professional competence and your authentic manner with your very personal Mercedes moments

**Qualifications**
- completed commercial or technical training
- strong customer and service orientation
- several years of experience in personal or telephone customer contact
- user-friendly PC skills
- a good command of English is desirable

The ideal basis for a successful and good cooperation is a positive work attitude, independent and team-oriented work as well as reliability and diligence in the execution of tasks.

**Benefits**
Meal-Discounts
Mobile Phone possible
Discounts for employees possible
Annual profit share possible
Events for employees
Coaching
Flexitime possible
Hybrid Work possible
Health Benefits
Company Retirement
Company car possible
Inhouse Doctor
Barrier-free workplace
Good public transport
Near-site Childcare
Canteen-Cafeteria

**Contact**

**Mercedes-Benz AG**
Meeraner Str. 1
12681 Berlin
Details to location
Christiane Schreiber