Cultural Adaption Advisor

**Job Title**: Cultural Adaption Advisor

**Location**: Wiesbaden, Germany

**Duties**:

- Shall provide Cultural Adaptation and Foreign-Born Family support services for Army Community Service (ACS). Services include but are not limited to host nation local community tours, German language courses, English as a second language (ESL) courses and hosting multi-cultural activities.
- Shall provide input to the monthly integrated community calendar for Cross Cultural Adaptation Program.
- Shall create and maintain records and files for the services provided under this contract.
- Shall coordinate all class schedules with the Relocation Readiness Program Manager quarterly.
- Shall create a class roster in CTS before each session.
- Shall offer Interactive Customer Evaluations (ICE) forms to each customer at the end of each class cycle, workshop or individual interaction during office hours.
- Shall provide monthly statistics to the program manager.
- Shall meet weekly with Relocation Readiness Program Manager to discuss program statistics and progress. Meetings can be in person or telephonic.
- Shall shall interact with customers and staff in accordance with professional business standards and in compliance with military customs and courtesies

**Education & Qualifications**:

- Minimum of 1 (one) year experience in customer service oriented tasks.
- Minimum of 1 (one) year experience working with military families or community outreach programs
- Shall possess German language knowledge at the C2 level

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