Head of Customer Integration

vor 3 Wochen

Holzwickede, Deutschland Rhenus Air & Ocean Management GmbH & Co.KG Vollzeit

Is there a logistics for careers?There is with us As a globally operating logistics service provider with 39,000 employees in over 60 countries, we manage complex supply chains and offer our customers innovative value-added services. Rhenus Air & Ocean provides individual services in the air and sea freight sector. Just as we are always there for our customers around the world, we live cultural diversity in all our teams. Hence, we offer our employees exciting tasks and a wide range of training opportunities around the globe in our constantly growing business area.

In this position, you will create and implement a standard customer integration process and outline guidelines for integrating non-standard customers with special requirements. Our vision is to understand our customers like no other and challenge ourselves to improve every single day to make logistics simple. Join our team

**What you can expect**:

- In this position, you will define the standard Supply Chain Solutions that Rhenus can offer to small and medium-sized customers in collaboration with IT, Sales, and Operations to develop this suite of standard solutions.
- You will identify what tailored solutions Rhenus can provide to large and strategic accounts. This will include EDI/API integration and more.
- In addition, you will create guidelines for dealing with special requirements of large/strategic customers to ensure efficiency and cost-consciousness throughout the whole onboarding process.
- You will create an environment where sales, operations, and IT colleagues work together to understand and serve our customers.
- Last but not least, you will define a documentation base where all stakeholders can follow the integration progress and have full transparency on aligned services.

**What you bring**:

- Your basis is a university degree, ideally with a focus on logistics, business informatics, or a comparable education.
- Additionally, you have gained at least 7 years of comparable experience in the Forwarding industry.
- You are able to guide the sales force in selling these solutions and to communicate with IT colleagues and operations about what is needed.
- As a dynamic leader you have the passion for interacting with customers to understand their needs and find solutions.
- A hands-on mentality whenever needed and a deep understanding of global freight forwarding processes Air & Ocean complete your profile.

**You can look forward to**:

- Agile working environment
- Room for maneuver
- Flat hierarchies
- Company Car
- Mobile working
- International Team

Regardless of the text and images on this website, we emphasize that all people are equally welcome at the Rhenus Group.

**Contact***:
Rhenus Air & Ocean Management GmbH & Co.KG
Robert Dembinski
+491756804895

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